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Business Profile

Social Security Services

A Pearls Touch, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Social Security Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My payee, Wonder ***** at A ******* Touch Payee Service, has been taking $500 which I believe I should be able to receive. She is only supposed to charge $35 a month. I noticed this started about 2 months ago. I believe she is lying about the bills she has paid, like my phone bill. She said it was $207 but when I went to Xfinity they said that my phone bill has been $27 a month for the past 6 months. She never answers the phone and rarely returns my phone calls, if she does it is day to weeks later that I receive a call if I do get one. This has been my service experience. She hasn't been managing my money well, not putting funds into savings and I feel this has been a detriment.

    Business Response

    Date: 01/10/2023

    Good Afternoon, The allegations of mismanaged funds are false. My fee has NEVER been *****. I do not determine the rep ********************** fee. That fee is determined by the Social Security Administration. The fee for 2019 was *****, 2020 *****, 2021 *****, 2022 ***** and for 2023 the new fee is *****. The client signed documentation when she started services and the fee was not *****. The bill in August was ****** due to using additional data. The plan called for 1 gig and an additional 14 gigs of data was used and the client was billed. The client is not reporting accurate amounts as she has both ******* Internet and ******* mobile which are billed separately. ******* is ***** monthly and ******* is supposed to be ***** monthly however that amount drastically varies monthly depending on the data the client uses. In regards to money saved,  the client received extra money in Jan, May, August, October 2022 due to there being 5 weeks in the month vs the budgeted 4. The client also received an extra ****** the month of August per her request. Any funds saved went to the extra funds received during the year, the extra money paid to ******* Mobile in August and lastly to the extra money she requested in August. The client has received documentation of all the charges for ******* and *******. I also sent a copy of the signed fee acknowledgement as well. Lastly, a detailed account of all monies received in August were sent as well. The client has changed her email address to ******************** so please send any correspondence to the new email. 

A Pearls Touch, Inc. is NOT a BBB Accredited Business.

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