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Business Profile

Storage

iBox self Storage - Murphy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I leasing a storage unit #**** from iBox self storage. In the past few weeks I've noticed items are being stolen from my storage unit. I've spoken to folks in the office about the problem their response was I neefed to file a claim with my insurance company but items continue to be stolen as we speak so should i wait until everthing is stolen? The storage facility should take the thefts more seriously and look into how someone is entering my unit as I have the only key. I'm hoping the facility will come up with a plan on how to stop the thefts from my unit. I don't have the time nor the resources to move my stuff from storage right now, I'm caring for my son who is sick and in home hospice. I'm hoping someone will reach out to me with a resolution regarding this problem Thank you ************************* ************

    Business Response

    Date: 06/17/2024

    She will not file a police report.  We have told her to file a claim will her insurance company. We have asked her what items were stolen. We do not see damage indicating a break in. We take this very seriously. I have post pictures of the unit showing no damage. The is no way another customer can get into the unit. There are no other keys to get into the unit, the lock company actually doesn't make a master key at all, for just this reason.  Each person buys a new lock when renting a unit and they have the only keys for that lock. To get into the unit in such cases that the customer loses their keys the lock must be drilled out.

    Customer Answer

    Date: 06/20/2024

     
    Complaint: 21837449

    I am rejecting this response because: The business failed to mention they removed my lock on or about 5/22/2024

    Sincerely,

    *************************

    Customer Answer

    Date: 06/21/2024

    In response to the businesse's comments

    1.  I never stated I refuse to file a police report nor a claim to my insurance company

    2.  On or about 5/22/2024 I received a phone call from the storage facility stating my lock was damaged so they removed it and secured my storage unit

    3.  On 5/24/2024 I came to the storage facility spoke to the 2 female office staff who stated that the lock on my unit had to be removed, during that conversation they offered me a lock that had belonged to a guy who had just cleaned out his unit and didn't need it any longer. One of the ladies walked me over to my unit she cut off their lock and we put on the used lock and I left

    4.  All my asking is for the faculty to help me figure out how my items are being stolen from my unit.

    Business Response

    Date: 07/04/2024

    We have security the unit using securcity tape. The unit has not been entered an any other way but through the lock. If someone is entering the unit they have a key. We have done all we can to make sure all of our customer belonging are secure. We have never had a problem like this in 7 years of operation. Aspart of our lease a customer must have insurance on the unit. She has not develied to us a copy of her home owners insurance and her next step is to call the police and file an insurance claim. Ibox take sucurity very secussly.

    Customer Answer

    Date: 07/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

iBox self Storage - Murphy is NOT a BBB Accredited Business.

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