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Business Profile

Storage

U S Storage Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************************** has been occupying US storage F27 for several years recently we had to purchase additional storage F 31 at the time the storage unit has written and told us that it wasnt properly locked. The procedure is normally they send you a letter and lock the property and mail you the keys. In this case they terminate us, because there was some person living in storage, which we had no knowledge of a course. It was a lock on there looks like the storage was locked, and only way that you can tell that the storage wasnt locked properly is actually lift the door up, so looking at the storage is seen properly locked but still the storage company did not properly do their protocol as well. Since they carry the insurance on the storage unit and not a business insurance, they are terminating us, which that is not the proper protocol and also we do not understand. Why are we being terminated for someone using our unit and they not properly secure in their storage place. Also, I feel like thats a inside job that they allow this man to stay in a unit. They will not let me to corporate. This company is very unprofessional still charge me for March when they had terminated me only send me a termination notice for F 31 and now they said we have to vacate all units very organized and very unprofessional, but most of all still taking money and not following proper protocol, need some ideas to how to hire a lawyer. If someone please call **********

U S Storage Inc is NOT a BBB Accredited Business.

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