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Business Profile

Tool Sheds

Central Park Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool Sheds.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We got it for the original price of $99 dollars a month and after just 2 months of having it they raised the price up 40% to $139 dollars a month. This is not okay!

    Business Response

    Date: 06/05/2024

    I have reached out by email and phone and tried to speak with the tenant **** and he refused and said he had already spoke with another agent. Agreement signed states the rate is locked in for 30 days. After 30 days rate can be increased with a 30 day notice. The rate for this unit is $170. The rate you signed up for was a promotional rate and subjected to be changed after 30 days of sign up. The new rate is still under original rate. **** turned in his 30 day notice and did not want to speak with me. I can also resend the signed agreement. 

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Property stolen from my camper stored onsite. No response when contacting the business about this on multiple occasions. Business falsely claims secure storage.

    Business Response

    Date: 05/10/2023

    I've had a chance to review your complaint, and I'd like to apologize for not responding sooner. I did reach out on 4/24/2023 by phone and left a voicemail with a number to get hold of me, I also followed up by email. ******* did not call back but responded by email that she was going to escalate the issue. Thank you for taking the time to share that with me so I can make it right. Based on what you've shared with me, here's how I would need credit card info in order give the refund.

    Customer Answer

    Date: 05/12/2023

     
    Complaint: 19979850

    I am rejecting this response because I am unclear as to what the business is proposing as a resolution. The information provided appears incomplete. 

    Sincerely,

    *******************

    Business Response

    Date: 05/16/2023

    I Responded with the attempts of trying to speak with ******* to offer a refund. I am unable to complete the Refund without Credit card information. The Acct was closed on Sat 4/22/2023 as requested by *******. Once it is closed, I cannot retrieve the credit card information. Once I receive all that information, I can post the refund. 

    Customer Answer

    Date: 05/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Central Park Self Storage is NOT a BBB Accredited Business.

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