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Business Profile

Towing Company

Extreme Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in an accident on 10/21/23 when I finally found out after calling three different tow companys where the vehicle was I called extreme towing they informed me it was there I asked if I could get the belongings out of the car they said the only person that can is the person the vehicles name is in, I called 3 more times after that and not one time was I told that I ONLY had 48 hours and that I would have to pay to get my items out, had they informed me from the first call I would have put a rush on getting my belongings out, now I am trying to get my belongings out and the lady which was extremely rude every time someone calls shes rude I dont know her name I will get that as soon as they answer the phone, but they should have made that clear on the initial call the second third and fourth call, you cant tell someone the most important news when we are at the tow yard when that should have been established FIRST call

    Business Response

    Date: 11/13/2023

    Hello, 

    Can I please get informtion on your vehicle? Make, Model, and VIN number so that I can pull up this call. Also, please give me dates and rough times that you called down to Extrme. 

     

    Thank you

  • Initial Complaint

    Date:04/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/20/2023 we were involved in a horrific accident, @ 6th & ******* Cr in ******, another driver ran a red light and put us all in the hospital. Went to impound yard to collect personal belongings after APD released vehicle from evidence, nothing of value was recovered, everything from tools, blankets etc was missing, even bag of money($20+ in change and small ************* cards was missing. Everything visible on ground under vehicle disappeared.

    Business Response

    Date: 04/07/2023

    First off I hope that Mr. ********** and his family are doing Ok.  Regarding missing items from his vehicle, this car was towed directly from the accident scene (rolled over on its top, debris everywhere) to the Aurora Impound fancily with a police officer as this car was on hold.  When speaking with the driver, he was instructed by ************* to sweep up the scene and get the vehicle to the Impound facility. Vehicles on hold we are not allowed to touch the vehicle other then load the car and unload the car.  I am not sure when the customer picked up the car from the Aurora Impound, but the original tow date was February 20, 2023 over a month ago. I recommend that ************************ contact the police department as they had passion of the vehicle and not us.

    Respectfully,
    *****************************

Extreme Towing & Recovery is NOT a BBB Accredited Business.

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