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Business Profile

Vehicle Transport

International Auto Logistics LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Transport.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I shipped my 2023 *** 530i from the Baltimore VPC to the Honolulu VPC in June. When I dropped off my car and had the inspection paperwork filled out and signed, my paperwork clearly indicates that there was not damage to my cars grill; however, upon picking up my vehicle something clearly hit my car and broke out the plastic pieces on my cars grill as well as my car sustaining a large and deep scratch on the drivers side.The gentleman at the Honolulu VPC, after observing the damage to my grill and examining my paperwork, instructed me to file a claim. I submitted photographic evidence and a claim to the Honolulu VPC on 15 July. On 13 August, I received an email from the Honolulu VPC with an attached and grainy photo taken at a distance of roughly 10 feet from my car, which they claim shows the grill damage. In the close up photos I provided to the Honolulu VPC the damage is very difficult to see even in full sunlight and taken at a distance of 10 inches. They have refused my claim.The Honolulu VPC has denied my claim for the grill damage and offered me $47.10 to correct the scratch on my door. I have not had a quote done on fixing the scratch at this time because I want the totality of the damage to include the grill be covered before I seek out a body shop to do the repairs. The Honolulu VPC continues to deny my claim request relying on a poor photo in bad lighting from approximately 10 feet away from my car as their "substantiating" proof of pre-existing damage to my car. This is despite the fact that I have photos from the exact same time that show no damage, the drop-off damage form signed by myself and filled out by the gentleman at the Baltimore VPC clearly do not show damage to the car. My car was 5 months old at the time of shipping so their claim that somehow my grill was damaged is patently false.

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I demand that IAL take responsibility for the damage to my vehicle, which was shipped from ******* by the US government. Despite their claim that the hail damage is an "Act of God," I maintain that they were fully aware of the impending hail and neglected to protect the vehicle by not utilizing their ample garage space, capable of accommodating around 100 vehicles. It is unacceptable that the vehicle was only placed in the garage after sustaining damage.

International Auto Logistics LLC is NOT a BBB Accredited Business.

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