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Business Profile

Vitamins and Supplements

Bari Drops

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought drops from this company Bari Drops in October 2024 and they have a 365 day return policy. I returned the product in December as asked by the company with a tracking number and they acknowledged they received the bottles. But I have yet to get my refund. I have pages and pages of back and forth emails saying they will refund my money but it is now May of 2025 and still nothing. I have left several messages but no call back. In the ad for this product they say you can get a full refund even if you send in empty bottles. I sent back 3 empty and 6 full. I had also purchased a product at the same time called Firmative and they did refund $101.59 and told me to keep it. Then they said if I want a full refund of the drops then I need to send in the Firmative. As well. So I did at my cost. Then I received a letter saying oh, sorry you didn't have to send in the Firmative, our error. So now they have all my product AND all my money!

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for Bari Drops online in the amount of $192.93, They offered a 60 day money back, no questions asked refund for the entire purchase price if I was not 100% satisfied.I requested a refund on Jan. 8, 2025. by email as per instructions. I received no reply. I sent a 2nd email on Jan. 13, 2025 to which I got a reply. I have been emailing back and forth with them ever ******** order # is: ***** Date of purchase: 11/14/24 Date of refund request: 01/08/2025 Price $192.93 USD

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, March 4, 2025, 6:37 PM, vtagc ********************* wrote: vtagcORDER #**** Thanks for your order!Hello, ****** ********. Were preparing your order for shipment. Youll receive a notification as soon as its sent to shipping. See order detailsor you can visit our shop Order summary *** CAPS x 1(6 bottles)USD ********* CAPS - 6 Bottles - Downsell x 1USD ****** Subtotal$ 468.00Discount- $ 0.00Shipping$ 0.00Taxes$ ***** Total$ ******I purchased after watching video. The video said to take 2 pills daily. The bottle said warning to not take more than 1 daily. There was a 100%guarantee no questions asked. I emailed several xs. On Wed, Mar 12, 2025 at 11:11PM **************** <****************> wrote:Hello, I dont understand why you are ignoring my emails now. I've sent you 3 emails now in addition to this current one.Since you donot have any information on the *** CAPS I purchased, AND the video I watched stated to take 2 caps daily, and the bottle has a warning to not take more than 1 cap daily. I do not feel safe using.I've aske how to return these as I've received them today by *****. I wasnt home and ***** just left on my doorstep. I would have declined delivery. The video indicated that there is a no question guarantee, I want to return these. There isnt any address for me to return them on the package. How do I return these? I want my money completely refunded. I feel as though I've been scammed.Please respond with return address for me to return them. ****** ******** Order ****They dont have any info and Im afraid to use product

  • Initial Complaint

    Date:02/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have request time after time for the refund they said they gave me but i never received and they are not calling me back even if i said i would contact you for help of refund

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 6 bottles of bari drops on 10/30/24. Web site return policy gave 60 days to return along with return instructions, if not satisfied. December 18 called to verify how to return. Dece. 27th packed and sent as instructed; 4 unopened; 1 empty, and 1/2 empty bottles. Sent a copy of postal receipt as requested via e-mail. 28th rep. E-mailed asking how many bottles were sent back. 30th told refund was requested and once processed I would be notified. No further contact from them since that time. I have called several times and keep getting messages that "it was after bus. hrs" but received no return calls. All e-mails gone unanswered. Company did not abide by refund policy and received unopenned product that could have been resold.Would like my refund and everyone to be warned about the status of this company!

  • Initial Complaint

    Date:11/22/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Bari Drops $294 for order #***** on November 8 and realized I had mistakenly ordered 6 bottles instead of 1. I returned the unopened product via *** tracking #1ZV9F2980371580927 and it was signed for by a company representative named ****. They are now refusing to issue credit for the returned product. I am out my $294 & the product. This company claims that they get an "error" message when "trying" to do a refund. They claim they can not issue a check nor return payment to my card. Their business practices are fraudulent.

    Business Response

    Date: 11/26/2024

    Dear ***** ***,

    Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused. Customer satisfaction is extremely important to us, and we want to ensure that your issue is resolved promptly.

    Weve reviewed your order details and confirmed the return of the product via *** tracking #1ZV9F2980371580927. It appears there was a technical issue processing the refund through our standard system, which we are actively working to resolve.

    To expedite your refund of $294, we have escalated your case to our internal technical team. They are prioritizing this matter and will let us know the reason why the refund did not go through when you first contacted us. We will also reach out to you to ask for additional information regarding the refund. Please be assured we are on top of this, and we will work our best to provide you with the resolution in ***** hours.

    We deeply regret any perception of our business practices as fraudulent. Please know that we are committed to transparency and ensuring fair treatment for every customer.

    Thank you for your patience and for giving us the opportunity to make this right. If you have any further questions or concerns, please do not hesitate to contact us.

     

    Best Regards,
    Jocel
    Bari Drops | Customer Success Champions
    Phone Number: **************
    Email: ************************************************
    Bus. Hours: Mon-Fri 10AM-7PM EST

    Customer Answer

    Date: 12/04/2024

    A Bari Drop representative claims that they will process a refund to my ****** account "within ***** hours", as of Monday, December 2, no refund has been processed, even though they have the unopened product which is verified through the tracking number as well as their representatives.  This has been a nightmare & I will never do business with them ever again.

Bari Drops is NOT a BBB Accredited Business.

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