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Business Profile

Vitamins and Supplements

Boostaro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/20/24 at 8:00 AM ******* time I tried to reorder another bottle of the product of the on line as the customer support people were not answering the phone. After checking out the web page it stated that my order was not complete as I had to watch this long enduring advertisement which I did not have time to watch. I decided to call the the ***** customer support number to validate that my order was complete. Still no answer. In fact I was considering increasing my order if there were any updated specials.This is the second time that I have had difficulty contacting this supplier. One would think it would be easier to do business with such an entity. If anyone at Boostaro is reading this I would appreciate a call on my cell at ************** to determine how we can make it easier to do business on a go-forward basis.

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $140 for 2 products. I am completely dissatisfied with them, and requested, via email, a 50% partial refund as offered. I agreed to the 50% refund. They are no longer answering any emails.

    Business Response

    Date: 03/08/2024

    Hi ****,

    We're sorry that it took us a while to get back to you about your refund request. Please know that it wasn't our intention and the delay was because of high volume of emails we've been receiving recently. 

    Ive looked into your request and I can confirm that both your orders have been refunded yesterday, March 7th, 2024 for a total amount of $137.98 (Order IDs: 657ZE6BH and 657ZE6DR). Please refer to the attached screenshot. Refunds typically take 5-10 business days for it to reflect on the card used upon purchase. We also sent you a separate email containing the refund details when we processed it.

    ****, thank you for giving our product a try. 

    Please feel free to contact me (*****) or send us an email at **************************** if you have further questions or clarifications. 

    Customer Answer

    Date: 03/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Boostaro is NOT a BBB Accredited Business.

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