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Business Profile

Vitamins and Supplements

DentiCore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the denticore in March 16, ****************************************************************************** their videos they said it takes 2 to 3 months for product to work, I thought it would help my problem with my dental health. I used it for two months, but because my dentist appointment was not until May I wanted to find out if the product had worked like it stated in their ad, after my check up my condition had worsened it did not improve. I purchased two orders which should have given me more time to use the product. After my check up I contacted the company and they said that the guarantee had expired they refused to refund the funds. I feel that this is a scam that promises to get rid of peoples dental problems and it did not do that for me. I paid $372.36 for one order and $314.58 on the second order. The merchant ID is ******

    Business Response

    Date: 09/24/2024

    Thank you for letting us know about this situation.

    We will directly contact again Mrs. ****** to settle this situation. Mrs. ****** opened on July 31st a chargeback dispute for both transactions making the non-refundable but we are going to reach out to her for assistance.

    Thank you again for letting us know about this.

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three bottles of Denticore. I'm not satisfied with the product. They state they give a full refund if you're not happy with the product. I haven't received a refund. *********************** **************************************************************************** ************. ***********************

    Business Response

    Date: 07/08/2024

    Thank you for letting us know about this situation.

    The customer didn't ask for a refund for her orders made on June 22nd.

    We are going to reach out to the customer and inform her about the requirements for a refund to be issued.

    Thank you for understanding!

    If we can assist further, please reach out.

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Denticore website and supporting reviews and ******* videos are misleading because they contain misinforamtion, misleading information, and false claims. After foolishly clicking to buy their product, in later research about the product, I could not find out who manufactured the product. I emailed the company asking who the manufacturer was? A return email refered me to the webiste where there is no info on manufacuter mentioned (**********************************************). There are two products on Amazon with the same name/suuplements but different ingredients than the Denticore website supplement. The website claims to offer the true Denticore supplement and tells you not to order on Amazon. Researching on line, **********************, claimed to be behind the product and who won awards as an internal medicine doctor cannot be found. An offer to refund 50% of the price ws made 4/1/24 after I emailed the company 3/29/24 requesting a refund (website promises a money back guarentee if you are not satisfied with product). 4/3/24 I still have not received the product or the refund. At this time I do not trust the company or their product. I am reporting this company so that I can recoup what I paid for a scam product and for others to know that this is not a legitimate company . The platform who tendered the money was ClickBank. I have emailed ClickBank and they refer me back to Denticore. I found this review that better explains problems with Denticore product, website, and offer. ***************************************************** There is an address for this company but reserach of this address online produces more than one company at the address and none are related to Denticore. The email on the webiste has genertated responses but does not actually answer questions. There is no phone number for this company.

    Business Response

    Date: 04/15/2024

    Thank you for letting us know about!

    The customer received the full refund for his order since April 5th as per his request.

    Please let us know if we can provide further assistance in this case.

    Have a love week ahead.

    Customer Answer

    Date: 04/15/2024

    The business did refund my money without having to return the product. I did not receive the two free books with the product, and the packaging was not quality. I remain concerned about the auntenticity of this product and it's ingredients. 

    I appreciate your help with this.

    Customer Answer

    Date: 04/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

DentiCore is NOT a BBB Accredited Business.

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