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Business Profile

Vitamins and Supplements

Moundrops

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 6 bottles of Moundrops on Feb 12, 2025in two separate transactions. The first was for 3 bottles at a cost of $219.42. They offered a discount if I ordered 3 additional bottles at a cost of $187.62. Order numbers were CQJCZN3E and SQJCZZXE. I requested to return the product for a full refund on March 10, 2025. The company promises a ************************************************************************************************************ ******, **. I sent all 6 bottles back via **** on March 10, 2025. I no longer have the tracking information. The company is using this as an excuse to say they never received it. They say they need the tracking number to verify it was received, but the package itself, with my name and return slip should be enough to link to my account and return request. I have repeatedly tried to work with the company about this request and feel I have exhausted all avenues. I even tried to go through my bank for a refund. But they want me to work it out with the company. The link to their website still brings you to their page, but all the links regarding contact and refund policy are now nonfunctioning. Any help you can provide would be greatly appreciated.

    Customer Answer

    Date: 05/29/2025

    I wanted to let you know that I have received the refund that I have been trying to get since March.  

    So as far as I am concerned, the issue is resolved, however I still do not believe that Moundrops has been acting as a reputable merchant and should be watched.

    ***** *******

Moundrops is NOT a BBB Accredited Business.

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