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Business Profile

Vitamins and Supplements

NeuroPulse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Neuro Pulse. As a remedy for tinnitus, promising 100% money back guarantee. I ordered 6 bottles, as the last. 3 bottles were a half price bonus. I followed the directions and it became apparent after 3 weeks that there was no change in the tinnitus and I was getting daily headaches. I contacted them by email. They promised a reply in 2 days. No reply. I called. They claimed they had no record of my order: name, email or product number. After 20 minutes on the phone, I asked to speak to a supervisor. They told me, no one was available, and someone would call in an hour, They hung up on me, and of course , no one called me. I just got off the phone again. Can't find my order using my name , email address or product number. Then they hung up on me. I want to mail back the remaining 5 bottles with a refund

    Business Response

    Date: 03/03/2025

    Hi team,
    Hope you're doing well. We have processed the customer's refund and attempted to reach her by phone, but the call went to voicemail. We have sent her an email instead. This matter is now resolved.
    Should you have further questions, please let us know. We're always here for you.
     
    Best Regards,
    Jocel
    Neuro Pulse | Customer Success Champions
    Phone Number: **************
    Email: **************************************************************
    Bus. Hours: Mon-Fri 10AM-7PM EST

NeuroPulse is NOT a BBB Accredited Business.

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