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Business Profile

Vitamins and Supplements

Powerectus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 1, 2025 I ordered a shipment of 6 bottles, 30 capsules ea., of Powerectus, a dietary supplement to improve *** I placed the order based on a commercial that appeared in ******** that day. The order arrived February 10, 2025. The narrator in the commercial was Dr. ******* from whom I ordered other supplements before. In this commercial it was mentioned multiple times that, if there is no success within six weeks after receipt of the order, remaining bottles should be returned and the full amount paid will be returned. In my case that amount is $319.00. I contacted customer service, set up the return (4 unopened bottles) and was told that, once they receive the return, the $319.00 would be credited to my credit card. This never happened. I called customer service again and had to insist that I was due the full amount as promised in the commercial and not just the value of the 4 bottles I returned. After some discussion ** agreed to give me the full credit. The return arrived at their address on March 24, 2025. To this day and after two more calls and emails to CS I have not received a dime.

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