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Business Profile

Western Clothing

Karman, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Western Clothing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a promotion to win a 200$ giftcard to Roper Western Apparel. Since winning, I have been given the run-around, and even ignored when I try to collect. I can't get through to any customer service and the whole situation has been so unprofessional. It shouldn't take this long to send an e-giftcard. Thank you

    Customer Answer

    Date: 08/20/2024

    Ypu can cancel my complaint. Thank you for your help they are resolving the issue.

  • Initial Complaint

    Date:03/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,On December 10 th ***** I placed an order #C8003 for a pair of boots for my son for Christmas.I called on 12/19/2022 because I was worried about getting my sons boots for Christmas. I was told they were never shipped out and were very apologetic. In a panic I was told because they weren't shipped they would refund my money $126.64. They gave me a 1/2 off coupon "Roper497KB" and said to order the boots and pay $30.00 for 2 day shipping so I would have them on time. That was order # C8156 and I received the boots in time for Christmas. The problem is they decided to never return my $126.64 on the first order. They kept my money.I have called and email to complain and the won't refund my money. they won't answer my email questions about the refund. I keep emailing and calling and no call back. This is so frustrating, I can't afford this. Please help if possible by contacting them.

Karman, Inc. is NOT a BBB Accredited Business.

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