Complaints

This profile includes complaints for Peak Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Peak Property Management

  Edwards, CO 81632

• 

  Peak Property Management

  110 E Beaver Creek Blvd Avon, CO 81620

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe I was scammed out of $1730 by Peak Property Management, LLC. Im a retiree and Peak Property Management represented they would return my deposit if I didnt rent from their company. I inquired on **** about a property in ****, CO leading up to my daughters wedding. I asked if the property manager, ***** ********, would consider a lower rate for a long term stay. He suggested I call him and said he was sure we could work something out. On that call he suggested I rent directly through him to avoid VRBO fees and taxes. I told ***** I would be visiting **** in May and would need to see the property and its proximity to the wedding venue prior to renting. Ive had multiple knee surgeries and required a rental with a short walking distance to the venue due to my accessibility concerns. ***** sent an invoice to secure the property until I could view it and I Zelled a deposit of $1730 in March. In May I met ***** with my daughter and her fiance, we determined the property wouldnt work because it wasnt close enough to the venue. ***** suggested we see another property and said he had more condos available. I agreed and asked about the deposit I made. He said it was easily transferable to his other properties since it was off book assuring me it wouldnt be an issue. We agreed since the Lodge wasnt going to work, I wouldnt provide further payment for that property. ***** was unable to provide a suitable property for me, stringing me along for months, and rented out the Lodge property to other renters. Because we agreed I wasnt renting from him and he recouped his money from other renters, I waited for him to refund my deposit. Peak Property Managements invoice said cancellations 60 days in advance receive a full refund. We cancelled in May in person in advance of 60 days, the rental wouldve been for September. I feel taken advantage of and after months have not been able to get my money back.

  Customer Answer

  Date: 11/19/2024

  I contacted ***** ******** of Peak Property Management, LLC through phone, text, and email in an attempt to have my deposit refunded since he was unable to provide a replacement rental property for me for the rental period. When I didnt receive a response or the refund I continued to contact Peak Property Management, LLC through mail in an attempt to amicably resolve. Rather than refund my money, Peak Property Management, LLC had an attorney send me a threatening letter. 

  Business Response

  Date: 01/21/2025

  Peak Property Management
  ***** ********
  ******************************************
  ******* CO 81632
  *********************************************************************************************************************************************************************************************************************************

  Better Business Bureau
  *******************************
  *******************, CO 80528

  Dear Sir/Madam,

  I am writing to formally dispute a complaint that was lodged against my business, Peak Property Management, on 11/19/2024.  The complaint, identified by case number ********,is both unfounded and inaccurate in its allegations.

  At Peak Property Management, we strive to maintain the highest standards of customer service and satisfaction. Our records and interactions with the complainant, *** *****, clearly indicate that we have adhered to all our policies, procedures, and ethical practices in handling their concerns. I would like to provide the following details to clarify the situation:

  1. **Nature of the Complaint: **

  - The complaint alleges that they should have receive their deposit back as they had cancelled their reservation 60 days or more before their arrival date. 

  2. **Our Response to the Complaint: **

  - Ms ****** has provided evidence included within her complaint.  Please read through the documentation.  Nowhere on there does she ask to cancel.  On numerous occasions she talks about upgrading to a different unit, but she never cancels her original reservation.  

  3. **Efforts to Resolve the Issue: **

  - Despite our multiple attempts to address and resolve with other units that might meet her needs, we stopped hearing from Ms. ****** until about 45 days before her arrival at which time she expressed a desire to cancel.  Our cancellation policy clearly stated in our reservation confirmation is 60 days.  

  Our business values its reputation and the trust of our customers. We are committed to resolving this matter amicably and demonstrating our dedication to excellent service. Therefore, I kindly request that the Better Business Bureau review the evidence again and reconsider the validity of this complaint.

  We are open to any further discussion or investigation you may deem necessary. Please feel free to contact me directly if you require additional information or if there are any further steps we can take to rectify this situation.

  Thank you for your attention to this matter and for your continued efforts to uphold fairness in business practices.

  Sincerely,

  
  

  Randy ********

  Customer Answer

  Date: 01/26/2025

  ***** ******** of Peak Property Management and I entered into a verbal rental agreement for a three-bedroom property which was then followed by an invoice. The invoice stated that cancellations made 60 days in advance would receive a full refund. The rental period on the invoice was for 7 Sept to 5 Oct 2024. On 18 May, I verbally, in person, made ***** ******** of Peak Property Management aware that I no longer wanted the property for which I was invoiced due to accessibility concerns. This cancellation was given 112 days in advance of the rental period. Nowhere on the invoice did it state/require that cancellations must be made in writing. In that Mr. ******** stated he had three-bedroom Westin properties available and would apply my initial deposit to one of those properties instead, in good faith, I continued to work with him and Peak Property Management.
  ***** ******** made little to no effort to find a suitable Westin property as he had committed to do and was minimally responsive to calls, voicemails, texts following my verbal cancellation of the Lodge Property on 18 May. I called Mr. ******** on 3 June regarding his ability to find a three-bedroom Westin property and he told me he needed a few of weeks to check with the owners as they were travelling. When I didnt receive a response from Mr. ********* I called him again on 2 July. I received a voicemail later that day indicating that he would be camping and away from his phone and that I should call him again the following week. I called Mr. ******** again on 11 July. He returned my call many hours later and stated that he only had a one-bedroom property potentially available for me and my family and asked me to confirm the dates I needed the rental. ***** ******** of Peak Property Management continued to string me along well after I cancelled the initial rental on 18 May 2024. The documentation I previously provided in the complaint along with copies of call records (attached) further evidence the deceptive pattern by Peak Property Management. Following verbal, email, and mailed requests for amicable resolution and the return of my $1730. deposit against a property cancelled well in advance of 60 days I reached out to the Better Business Bureau for assistance. 
  Mr. ********* delay tactics and avoidance of my calls evidence his intent to retain the deposit without following through on the rental and scam customers and renters from out of state.

  Customer Answer

  Date: 01/26/2025

  Complaint: 22578009
  
  I am rejecting this response because: ***** ******** and Peak Property Managements' lack of a timely response to the complaint I filed with the  Better Business Bureau further evidence the pattern of delay tactics I repeatedly experienced as a customer. 
  
  Regards,
  
  *** *******