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Business Profile

Property Maintenance

Lazy T Property Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Wyatt T***** with Lazy T Property Management LLC for snow removal for my driveway at my home at *** ** ******. I signed a contract for plow removal service from August 22 to May 23. The date was incorrect on the contract so I texted him and had proof that he said he would make the correction. I paid in full via ***** ($675). The service was $750 but since I paid in full, a 10% discount was applied. The contract said that plow service would be provided for anything more than 1 inch. After we received more than 3 inches on a few occasions, I reached out to him and at first did not hear back. After finally getting in contact, I was reassured (over the phone) I was on his route. We then received more than 3 inches on MULTIPLE occasions and no service. After multiple attempts of reaching out (over weeks), I was able to get a hold of Wyatt and asked for a refund since the service was not provided and the contract says that if the service is not provided within 24 hours, a charge will not be applied. Wyatt agreed to pay me back in full. I ***** requested him on Jan 9. Since then, it has been 1 month of attempts to get my money back and he continues to lie and say he will pay me and is trying to, but I have not received my refund. He is stringing me along and lying about a payment that is not coming. I have sent a certified letter to his house giving him 7 days to pay in full but again, nothing. He recently sent me $100 via ***** but we never agreed on a payment plan and $100 certain does not cover what is owed. I am at a loss and cannot continue to go back and forth with him. He provided no explanation as to why he never showed up on the 5+ occasions where it snowed 3inches+. We had days where we had a foot of snow and couldn't get out. We also run a short term rental company and he is aware we had guests staying at the house. They were impacted because we had no plow service. All I am asking for is my refund and to take my service elsewhere.

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