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Business Profile

Audio Visual Equipment

PS Audio Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a used PS Audio ***************** Plant P10 power regenerator from a fellow audiophile. When *** delivered it, the box was wet. I opened it, but found the remote control broken in 4 pieces. The power regenerator itself turned on, but could not go past the initialization phase. I contacted PS Audio, and they told me that the box was mishandled. They asked me to send it back to them for repair, which would cost a maximum of $750 (not including shipping to and back from the factory in ********), plus $15 for a new remote *********** closed the claim based on pictures they asked me to send, without even inspecting the box. I threatened litigation, and they reopened the case, sending the shipper (not me!) a check for $100. Let me inform you that the cost of the P10 was $5,000 when it was new and that I paid $2,500 for it, plus shipping and insurance via ***. This is the 4th time *** has broken electronic equipment I ordered on line (speakers, power amps, preamp). The only time they actually took responsibility for their awful service was for the power amps they agreed to ship back to the factory for repair.I wonder how they are still in business with such a poor track record.

    Business Response

    Date: 10/02/2024

    Dear Mr. **************** are sorry you had so much trouble with *** and glad we could help.  We received your unit 9/09/2024 and repaired it below our estimated cost.  It was shipped back to you on 9/26/2024 and was delivered to you 9/29/2024.  PS Audio did everything we could do to support you and repaired your unit.  

     

    Hope you enjoy your unit.

    Thank you

    The Team at PS Audio.

     

PS Audio Inc. is NOT a BBB Accredited Business.

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