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Petes Garage LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Theft of tires. While our car was at ****'s Garage for a repair to the A/C and fan belt, all four fairly new snow tires were replaced with bald, older ones. (2022 Bridgestone snow tires with less than 10K miles swapped for bald 2017 *********). This was very dangerous -- as our daughter drove away from ****'s, the front bumper and one wheel well fell off of the car (she picked them up), the car behaved strangely (she drove slowly). Next morning, a tire was flat and she discovered the theft after bringing the car to a repair shop. We are very lucky that she did not have a tire blow out while driving to and from the ***************************. I thought that this was a reputable business and am very disappointed.

    Business Response

    Date: 07/23/2024

    I'm sorry to hear what happened to your vehicle. We did not do this, it sounds like vandalism to me. At the time your car was here we did not have the capability of changing tires and probably can get evidence from excel energy as we did not have power at this time your vehicle was here. 

    Customer Answer

    Date: 07/23/2024

     
    Complaint: 22026299

    I am rejecting this response because: the theft of tires obviously occurred while the car was parked at ****'s Garage for a week for a mechanical repair -- otherwise my daughter would not have immediately felt the change in drive-ability, had parts fall off of the car, or have a flat tire within 24 hours.  How do newish Bridgstones become very old Michelins??? I think that not taking responsibility is a sign of a lack of accountability and responsibility by the owner of ****'s Garage.  I KNOW that the car was not there for tire work.  But the ***** are gone.  My daughter took the car from ******* up to the *************************** -- what would have happened if the tires has blown while driving on a mountain pass?

    Someone in this business is responsible for theft, and the business is certainly responsible for not monitoring vehicles left to their care adequately.


    Sincerely,

    *******************************

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