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Business Profile

Auto Parts

Boost Monkey Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was *** 13th.Amount paid was $221.89 Received the item on *** 22nd, but the item was damaged and was rendered useless. Promptly sent an email back to the boost monkey about my issue with photos of the damaged part using the email provided in the previous emails the vender sent me. But this email was no longer receiving messages ( Eventually was informed by the website/business that it was never received)Went to the website in the contact tab where the phone number provided is no longer receiving calls, theres no reliable or dedicated email provided. The only contact option is to simply send a message with name, number, email and a message prompt to describe the issue. I then sent request for a return using this message prompt. And that would be the only way I could send a message to boost monkey from there on. I was able to get through using this method. Received a do not reply email from the business requesting photos and information. I then replied that I have already sent the photos and information. Was then ignored for several days. ****** the request again. Boost monkey continued to request photos and information but provided no reliable email to send the photos to, and the message prompt on the website had no option for attachments when sending a message. Was then ignored for several days to a week. ****** a request again, proposing that I may need to contact my bank or take legal action. At this point, boost monkey had yet to inform me that they were never able to receive my initial email including the evidence of the damage, and never provided a reliable email address to send the evidence through, but continued to request photos of the damaged item and information. This was over the process of several weeks and several ignored requests for support. They would only, intermittently return my requests over several days.Eventually sent the item back after nearly a month of being ignored and bumping requests. Never received a refund.

  • Initial Complaint

    Date:08/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son (*************************) who is a minor sent his *** Module to reset it.It has been a month now and We haven't received the Module back yet.We attempted to call and email them but no one is responding to our messages.They already received the payment for the services.

Boost Monkey Auto Parts is NOT a BBB Accredited Business.

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