Complaints

This profile includes complaints for Gebhardt Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gebhardt Automotive

  4740 Valmont Rd Boulder, CO 80301-2228

• 

  Gebhardt Automotive

  2470 49th St Boulder, CO 80301-2406

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Daughter is 21 year old driving 2018 *** X2 met with rear end accident on 03/19/25 in boulder late afternoon, she was panicked and did everything from her end to stay calm and handle the situation gracefully. The car was not in a drivable condition and got it towed to the apartment as it was late to take it to the dealer. The next day my daughter called our insurance to take their advise on the next steps, took the car to the *** Gebhardt dealer in boulder and the first experience by their service team was very very bad or ugly, they didn't guide us the right way or provide us any relevant information to help us out instead were reluctant to work with the rear ended persons insurance and told us all we need to pay all the expenses from our pocket to get started with the work.The *** dealer took few days to get the car working and charged us about $800 for Battery Replacement, diagnosis and Misc work , we asked dealer if everything is checked and got his confirmation, we found the rear end camera was not working and took the car next day to the dealer and brought to his attention why this was missed and not addressed in the first place when we told him all along the car was rear ended. The dealer didn't had any answers, he said will look into it and called us next day letting us know he dropped the car at the Colorado Auto Body Shop in boulder to address the issues, My daughter stopped by at the Auto shop shared the claim number, requested for to help to address the pending works skipped by the *** dealer. The body shop worked with insurance, dropped the car back to the *** dealer to assemble the parts ordered, were constantly in touch with the body shop to get the updates, got the car after a month and to our surprise *** dealer charged the auto body shop for battery replacement/$800 charges already paid. Called *** several times my daughter stopped by to complain on the redundant charges, asked for the refund and TILL date no response from the *** dealer.

  Business Response

  Date: 06/13/2025

  On March 21st, the guest brought the vehicle in to our service department and said the vehicle had been in a minor accident, it was rear ended and now it won't start, and there were multiple lights on the dash. They wanted us to assess the damages and figure out why it wouldn't start. They showed the damage to our service advisor and noted both backup lamps were popped out, but there was very little damage, except some minor scratches. I am attaching the photo from when it was dropped off. We informed them we do not assess body damage, that would need to be handled with a body shop, and we recommended them to start with the body shop next door, who is *** Certified. We gave them the option of checking out why it wouldn't start, at our dealership, which they would pay for, or, they could take the vehicle to the body shop and have them go through their insurance company because body shops deal directly with insurance companies and we do not, nor do we work with a third party's insurance (third party being the person who rearended them). They agreed to have us do the work of checking out why it wouldn't start, they authorized the diagnostic fee of $225.00, and left the dealership. We then diagnosed the vehicle and found that the battery would not hold a charge. In the diagnostic process, we found that the hazard lights had been left on an extended period of time and this is what caused the battery to fail to hold a charge. We gave them the quote for the battery replacement, which was $685.00 plus tax, and they approved it. We waived the diagnostic fee for them, re-installed the rear license plate lamps at no charge, replaced the battery and registered it to the vehicle. The total ended up less than quoted, at $676.45 including tax. They were notified the vehicle was ready, they came and picked it up and immediately noted there was an indicator lamp on for a bulb out. We took the vehicle back to the technician, he found a bulb out, they approved the replacement of the bulb, we replaced the bulb, and then they left the dealership. A couple days later, the guest drove back in and had a complaint of the reverse camera not working. We told them it would be a couple of days for us to get the vehicle into the shop because we had so much work already scheduled. We informed them that we would need diagnostic time approved for this concern but if it was related to something we did on the previous visit that we would waive it. We reiterated they may need to go to the body shop if it is insurance related, and they said that's fine to leave it with us for a couple days. They signed the ** approving the diagnostic charge and went on their way. The service advisor, technician and service manager went together to look at the vehicle and determined this would be best handled at the body shop due to having been rearended. The service advisor called the guest and recommended this to them, to which they agreed, and then the service advisor took the vehicle over to the body shop himself for them, as a courtesy, which they also agreed to. We then provided contact information for the body shop so they could reach out to them with any further information. We also informed them that the body shop would contact them as well, as we had given their contact information to the body shop. 
  
  On April 11th, the body shop brought the vehicle to us and had us repair the wiring to the rearview camera as well as replace the battery as it had died while sitting on their lot. 
  
  This is as much information as we have on this situation. The reality is that we did address why the vehicle would not start, and this initial replacement should be submitted to the insurance claim as a supplement.
  
  If you have any further questions, please don't hesitate to ask.
  

  
  

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23364909
  
  I am rejecting this response because: The dealer charged for the battery replacement twice at the beginning when i dropped the car and the second time when the body shop dropped the car for missing wiring they missed in the first place, the dealer put a new battery which should have covered in the first place as part of the warranty and should have replaced it free instead charged twice which is not ethical. I shared the details to both the body shop and the insurance about the initial battery replacement charges i paid from my pocket and they both agree the charges are made purposefully by the dealer taking the advantage. 

  I would like the dealer to refund the battery replacement charged to me and the second time when the body shop dropped the car wouldn't had to replace the battery which was a brand new one as per the dealer which should have covered as part of the warranty. 

  There were several times the dealer didn't did a good job checking the details throughly in the first place or had any clue on what he was doing to get the car working, we had to drop the car multiple times explaining the issues thats not addressed, i could see there was no cooperation or any understanding of the dealer to understand the situation guiding with any instructions while explaining the complete condition of the car before and after the of the incident. I never encountered such an experience with any if the dealerships, i have an X5 and take it to ***** ****** for service several years and never ever experienced such ill treatment of the customers without any gratitude and instead taking the undo advantage of the situation and circumstances.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I employed the services of Gebhardt ****************** for repairs on my 2004 *** X5 regarding several services needed.Some of those services were not finished to completion or correctly, they were not communicated to ensure a cost-effective solution, and upon retrieving my vehicle from Gebhardt there was a notable number of issues:Missing fasteners (hex bolts, hex screws, body nuts) that secure the front bumper to the vehicle Broken fasteners on the driver (left-hand) Xenon headlamp, including the back cover ****************** door panels not correctly reinstalled After an in-depth review of the issues, communication was sent to the **************** Service Manager *** **** to seek resolution of the concerns. This communication (document: *** GEB - *** **** Correspondence_250115) is attached to this formal complaint.Since communication has been initiated with *** ****, nothing has been done to resolve the issue, even after a communication was sent stating one was forthcoming (also attached to this complaint as document: *** GEB - *** **** Correspondence_250130). Additionally, a formal complaint was filed with *** Customer Relations regarding the unresolved issues.

  Customer Answer

  Date: 02/25/2025

  I am pleased to report that *** **** from Gebhardt *** has reached an amicable solution to my issues with the repair work conducted on my *** X5.
  Given this reasonable and satisfactory resolution, I would request that you close my complaint (********) as filed with the BBB.
  

  
  

• Initial Complaint

  Date:07/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from Gebhardt *** of Colorado in May. Since I am located in ** I relied heavily on the information I received about the vehicle from the sales team at the dealership. They told me that the vehicle was in perfect working order and was thoroughly inspected and there was nothing defective about it. When I received the vehicle the sound would go completely off and there was a knocking sound from the transmission. I had to wait for over two months for the dealership to transfer the title and information the New York DMV needed in order to register the vehicle. Furthermore, my local dealership, *** of ********, would not diagnose the vehicle until it had plates and was properly registered. After receiving the registration, I immediately brought the vehicle to *** of ******** to be diagnosed. The inspection has been completed by *** of Brooklyn regarding the sound and the transmission concerns. They concluded there is a defective amplifier in the car and the transfer case and the front and rear differentials needed fluid replaced immediately. I am seeking payment for the repairs to be done at *** of ******** in the amount of: Sound repair is to replace the amplifier: $3,431.32 Transfer case & differential fluids: $1,214.53 Subtotal: $4,645.85 Plus 8.75% sales tax: $406.51 Total: $5,052.36

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please stay away from this dealership. I leased an X1 on 3-26-2022 that had been a loaner vehicle. The area around the roters was rusted on all 4 wheels and I was reassured that once I drove the car for a while the rust would go away. Well after numerous calls and emails and waiting for the slow response time to my inquiries, the rust is NO better and has not gone away. I spoke with my sales guy, *****************************, *******************/Client Advisor, and *************************** in the service department. All 3 of these individuals basically told me there was nothing they could do and rust is normal on these cars. This is my 7th *** and I have never experienced this issue. These people could care less after they make the sale, and offered zero solution to the issue. I also called the corporate office and was told to call the dealership, they were even less helpful which I thought was impossible. I'm paying close to $600 to lease a *** and all they have to offer is rotten customer service while I drive around with wheels that look like total c*** Photos were provided. Again, I was told by ***************************** that the rust would disappear as I drove the car, I'm 7 months in now. A complete lack of integrity, these people DO NOT CARE. Do not visit this dealership. They lack integrity and just want to 'make the sale.