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Business Profile

Bath Supplies

Flatirons Kitchen & Bath

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bath Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two LUXART Vanities for my new master bath. The vanities were shipped directly to me upon arrival from the manufacturer, thus it came on their original pallets. Subsequent to the installation and usage we noticed that they get stain by water or any other liquid typically used on the vanity. I tried in vain to find resolve with Flatiron Kitchen 7 Bath and they referred me to the manufacturer. The manufacturer blew me off. The vanities costs was $900.00 and $1,200 dollars thus $2,100 plus installation. I have had two companies that specialized in restorations and both tell me that the engineered stone on the counter was never sealed properly. The vanities had one year warranty, but again all the response I got back from the dealer was cleaning instructions. We only used water and soap to clean it, but these two are culprits of the smudges on the countertops. The contractor that did my master bath explained, that the would need to be replaced as polishing them would not fix it or cannot guarantee the work, because the damage is already done and it is uncertain how deep they would need to polish it. Also I had a company that specialized in counter tops and *********************** out of ****** evaluate the damages ( **** owner ) and again the sugestion was to replace them entirely both vanities.

    Business Response

    Date: 10/20/2022

    Hello,

     

    I have looked into this matter and have emailed the manufacturer (Luxart) the BBB complaint along with all of the email correspondence included in here.   I have now told them that them denying the warranty on this is now putting my business, the wholesale supplier, at risk.  

     

    Contact at Luxart:

    ***********************

    **********************************

    Mainline Customer Service

    **************************** 

     

    They were both emailed at 12:52pm

     

    We will make sure we get a response from them by end of week.  I am very upset for *****, and very upset that now my business has been put at risk because of a completely different company's policy.  

     

    *************************** in C/O *************************

    ****************

    Branch Manager

    ********************************************

    Customer Answer

    Date: 10/26/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Sincerely,

    *******************************

Flatirons Kitchen & Bath is NOT a BBB Accredited Business.

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