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Business Profile

Book Orders

Book Bolt

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Orders.

Reviews

Customer Review Ratings

2

Average of 4 Customer Reviews

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Review Details

  • Aaron O

    Date: 10/05/2023

    Aaron O

    Date: 10/05/2023

    RUN away from this company. They have no customer service, they are not updating, nor upgrading their application. They have the worst payment system you can imagine, with constant errors and issues.THEY ARE advertising heavily on ******** These people are the equivalent of the company store. YOU WILL NEVER MAKE YOUR MONEY BACK TO PAY THESE PEOPLE $120-$240 FOR THEIR SERVICE.It's a ruse, and the only person getting rich is ****, the founder.

    Book Bolt

    Date: 10/05/2023

    To Whom It May *********************************** 10 hours ago, ***** opened a help ticket with Book Bolt Support cursing and calling Book Bolt Thieves for a mistake ***** made on switching his subscription. 

    Upon checking *****'s Book Bolt account, he had signed up for a professional plan and switched his subscription to a monthly plan. Book Bolt changed his account back to what he originally paid for, and set his account to close at the end of the billing period as he stated he would like his account to be canceled in the follow up response. Please see the screenshot of the help ticket here: **************************************************

    ***** also summited another help ticket with Book Bolt asking about an issue with creating a book for Amazon KDP. A Book Bolt agent followed up with a response on what ***** needed to do to fix the issue. 

    ***** then proceeded to say the response was unhelpful, followed up by insults and threats. Please see the screenshot here: **************************************************

    ***** continues to get upset after Book Bolt provided help articles on how to fix his issue. Please see the screenshot here: **************************************************

    Another Book Bolt agent, ****, takes over the help ticket and figures out what ***** is doing wrong. It turns out, ***** tried to publish a book cover with 24 pages with an interior that is 55 pages. These do not match up, and **** provided videos of the solution. Please see screenshot here: **************************************************

    The review posted above to BBB is inaccurate and false and was posted solely as a threat to the Book Bolt help desk agents. 

  • PHARISA J

    Date: 05/18/2023

    Book Bolt makes it ridiculously difficult to cancel an account. I want my money back for that I have wasted trying to cancel.I was using the free feature. I never received an email that I will be charged moving forward. I also never received any of my receipts via email. They weren't able to give me a refund.

  • Esmeralda L

    Date: 03/06/2023

    I was using the free feature. I never received an email that I will be charged moving forward. I also never received any of my receipts via email. They weren't able to give me a refund. They're so quick to send payment fail emails and canceled my account immediately from lack of payment, but not my receipts? This company really needs to send out emails regarding payment. I literally went on 6+ months paying without notice! They told me I should have checked the 'invoices' page, but why would I when I didn't realize I was paying!! All other subscriptions I've ever been on, I have always been sent a receipt (automatic set-up). Please prioritize and be sure to send emails pertaining all activities of an account!!! Very disappointing.

  • Catherine P

    Date: 02/14/2023

    So far, Book Bolt is proving to be very useful to me. I understood the policy regarding the free 3-day trial and was charged only after the 3 days were over...exactly as the website stated. I was annoyed at myself first for not paying attention to the time limit and cancelling when I had planned, but I am glad now that I did. It's an amazing design software and I am learning so many new things.

Book Bolt is NOT a BBB Accredited Business.

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