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Business Profile

Business Development

Scaled Agile, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Development.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 29, 2024, I was charged $195 by Scaled Agile. I did not authorize this charge, nor did I receive any notification that Scaled Agile was going to / had charged me. My last Scaled Agile purchased was in 2022 for certification renewal, and since then I have never renewed my certificate. I am also not enrolled in auto-pay, and have no visible payment method on file. Please see the files attached. Not only has the business illegally charged me without my knowledge nor consent, but also does not provide me a means of preventing any such future unauthorized charges by not providing me any way to opt out, remove payment information on file (they show I don't have any), or remove myself from auto-pay (they show I am NOT enrolled in it).

  • Initial Complaint

    Date:04/03/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid $104 for Scaled Agile Certificate. I passed the certification exam. I had written about the certification in resume. The certification expired after a year. However, even though my certification is expired, I have to send the expired certification to clients. It happens with other Certification providers like AWS, PMP etc. However, Scaled agile is not providing my Certificate for which I had already paid. They are asking for additional membership fees which is expensive. I do not want to pay twice for one certificate. I want the certificate for which I had already paid even though the date in the certificate has expired. Please send the details to Credly as well.

    Business Response

    Date: 04/19/2023

    The customer contacted ** on April 3rd regarding not being able to download their certification.  The customer had passed their exam and was granted their certification in December 2020.  Section 5 of our Professional Certification Program Policy states, "Certification Term The term during which You may use your applicable Certification shall commence upon receiving notification from SAI that you have passed the Exam and shall continue for as long as your membership is active." Scaled Agile support explained to the customer that their membership expired in December of 2021, and they would need to renew their membership to download their certification. 

    Customer Answer

    Date: 04/19/2023

     
    Complaint: 19890601

    I am rejecting this response because: 1) I paid for a service/certificate. It costed me $104. I spent a lot of time to prepare for the exam and successfully achieved that certification. Even though it is expired now, I would like to get a copy of my expired certification for which a had already paid.

    2) They have a disappointing customer support. The first level claims to be the last level and there can be no escalation beyond that. 

    I can conclude that the company lacks any interest to support customer. Their L1 support person is also the final person to decide the case and no escalation is possible. 

    As mentioned in my email, the case is not resolved. It is just ignored and they have no intension to prove that I had achieved certification in the past.

    BEWARE: SAFe Aspirants - IF YOU HAVE INCLUDED SAFe CERTIFICATION IN YOUR RESUME, AND BY ANY CHANCE IT IS REVIEWED AFTER THE EXPIRY, YOU WILL BE IN TROUBLE AS THERE IS NO WAY TO PROVE THAT YOU HAVE ACTUALLY PASSED THE EXAM.   


    Sincerely,

    Customer Name 

Scaled Agile, Inc is NOT a BBB Accredited Business.

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