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Business Profile

Car Rentals

Colorado CarShare

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Colorado CarShare's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Colorado CarShare has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Colorado CarShare

      2855 63rd St Boulder, CO 80301

    • Colorado CarShare

      1536 Wynkoop St Ste 101 Denver, CO 80202-1138

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/13/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined the Colorado Carshare Program when I lived in the state to have access to their fleet of cars. I was charged a monthly fee while I was a part of the program. I tried to leave the company when I moved away from Colorado, I called the company and had them confirm that my membership was canceled. Though I still received charges for some time after. After the third time that I called to cancel my membership, they finally stopped charging me and refunded me for some of the excess charges. Now I am seeing that they've been charging my collections. As far as I am aware, the additional charges have ceased but I do have a collections balance with the company which does not make sense as I never missed a payment and should not have had an existing contract with them.They overcharged me and falsely "confirmed" a canceled contract at least three times. Unfortunately I do not have written record of the cancelations because they were done over the phone, but I'm certain that a record of the dates and times of my calls could be retrieved.

      Business Response

      Date: 01/17/2024

      Colorado CarShare requires that all members inform us in writing if they wish to close their account. We did not receive any written communication asking us to close this account. In addition, we only send members to collections after multiple attempts to contact them regarding their outstanding balance due. Please see the attached language from our Member Handbook regarding membership cancellations:

      Cancellation of Membership
      You can cancel your membership by emailing us at *******************************. Membership termination will only be effective upon return of your key fob and full payment of any balance owed to CO CarShare.
      Your account will be fully closed on the first day of the following month after you submit your request. You are still responsible for any outstanding account balance, including the current month's monthly membership fee. Please be aware: You won't be able to use the service again without re-applying for membership (and paying the app fee). 

       


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