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Business Profile

Clothing

Kind Design LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Kind Design LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kind Design LLC has 2 locations, listed below.

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    • Kind Design LLC

      PO Box 20190 Boulder, CO 80308

    • Kind Design LLC

      1127 Juniper Ave. Boulder, CO 80304

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/15/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 9th, I ordered a sweatshirt from Kind Design. I understood that it would take several weeks for the sweatshirt to be produced and screened with the river emblem I chose. However, after almost 3 months, I tried to check on the order by both telephone and e-mail with no response. I finally received an e-mail response on August 1 saying they had moved to a new facility and the order should take another 2 to 3 weeks. Beginning a couple of weeks ago, I tried both calling and e-mail numerous times and have not received a single response. I am frustrated because the 60 days has already passed and I have no recourse through my credit card company. Since I cannot seem to contact them I am asking you to research whether this company is even still in business. I also think you should be aware of their business practices because I am certain this is not what the Better Business Bureau expects of Colorado businesses.

      Customer Answer

      Date: 09/15/2023

      I want to thank you for getting involved with this matter.  I just received a call from the President of the company with an apology and an assurance that the product would ship within 2 weeks.  He also gave me a telephone number that gets answered.  The BBB had the clout needed to get action.  Thank you very much. 

      Business Response

      Date: 09/15/2023

      We just spoke with **** and explained that we had an unexpected backorder in the fabric needed on top of moving our manufacturing facility this summer which also set us back. His hoodie is scheduled to ship next week and we refunded him 50% off his order as an apology for this delay. He sounded very happy to learn all of this and I believe we are good to go here. Thank you!

    Kind Design LLC is NOT a BBB Accredited Business.

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