Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business reached out to sell their services of which I bought into two of their offerings. They verbally over the phone said part of the issue would be resolved within the week and the other within a few weeks. Neither of which happened. The biggest issue, which they were well aware of, was never resolved at all. Their email/contract states services will be completed in 21 days which absolutely did not happen. It has now been 3.5 months and my case was dropped a week after this payment and my record has been expunged as of last week, both quicker than they were even able to do anything and have been ignoring several emails for the last few weeks when requesting a refund for services not completed. I would like my money back in the total amount of $1300.00 that was paid on 6/2/23. It's really upsetting that they take advantage of people already going through such a hardship and make even more with promises they never intend to accomplish.

  

  Business Response

  Date: 11/09/2023

  Please see attached.

• Initial Complaint

  Date:07/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract on December 24th of 2022. Paid $5000. Company was supposed to perform SEO management activities to defend my reputation against a negative article online about threatening **** (which never happened) as well as a horrific mug shot from the false allegation. This article and attached photo led to many problems with my career and personal life and was worth $5000 to have it bumped down, below the articles exhibiting and displaying my 22 years of successes and accomplishments. Im a very accomplished person who already had 3+ entire pages (30+ links) about me and my accomplishments online. All they had to do was work with what I have already online and do a small amount of focused, skilled work, in the area they promised. Of most of their clients, Im probably one of their easiest cases as I have so many successes and accomplishments, including building and running as CEO a medical device company worth over $20 million. Yet they didnt do anything except create junk links with no real content and simple, repeat Bios that bumped my good articles and links down and left the HIGHLY negative one still at the top and the mug shot / attached photo still in the first position. This was after I sent them at least 10 photos to use, none of which have been implemented or used. Its now been over 8 months! I was told by ***** and then Mark they I would see the negative articles and photo on at least PAGE 3 by 6 months absolute **** Yet they are still both in the FIRST position on the FIRST page on many searches and sometimes the second position on the first page, depending on the location of the search. They 100% scammed me. *** approached **** about this and he blew me off. Said he would fix it then I never heard from him again. 100% false advertising, scam. I did not receive any services and therefore should not pay any money to this company. They owe me a refund. Supporting documentation available upon request. Please be specific and I will furnish.

  

  Business Response

  Date: 08/28/2023

  Hello, 
  Please find all the work that we we have made significant progress on this clients ********************* campaign.  We are confident in our abilities and work with our clients until results are achieved. Sometimes this takes longer than expected given the circumstances of the published webpages that appear in the search results for each case  This being said, this entire process to suppress negative results can take time. Sometimes our clients do not see the progress that we do. At the time of sign up we do our best to give clients realistic expectation of what they can expect but sometimes it is out of our control given the situation. But on this campaign specifically, we have done a good job at controlling the search results and ranking assets on page 1 of google.  And will continue to suppress the negative results and replace the sites with more positive online assets that in time will outrank the negative results. 
  All SEO work is done manually to ensure best results and avoid any penalties that *** be caused by any machine generated involvement into key SEO activities. Attached you will also find the resolution provided in terms of strategy for our client sent to her on Aug. 4th to further discuss her frustrations with the progress of the campaign.   We are doing our best and will continue to do our best to achieve the desired results for our client.  
  At the beginning of the campaign, the search results looked much different than they do today, hence our campaign is working and we have done a lot of work on this campaign and will continue to do so.
  ***************************
  Screenshot P1: **************************;
  Screenshot P2:*********************
  *************************** ********
  Screenshot P1: *********************
  Screenshot P2: *********************
  Negative Link(s): ***************************************************************************
  *********************************************************************************************
  ******************************************************
  Included in this response is: 
  - Email Response to Complaint w/Resolution & Explanation of Search Results
  - ********************* Campaign Reports (Phase 1) 
  - ********************* Campaign Reports (Phase 2) 
  - Progress Made (Screenshots) of the ********************* Campaign 
  We will continue to work with the client.  If the client's case has been dismissed by the courts, we would like to kindly request that she provide the supporting documentation so that we can integrate those documents into our strategy and work with administrators to get the articles completely removed from search results given that we have the proper supporting documentation from the courts to provide to our Removal Team so they can take action using another method also.  Additional solutions and new strategy has been provided and will be executed for the clients campaign. 
  
  Thank you in advance. 
  *******

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26, 2020, I hired Defamation Defenders in *******, ** to help suppress an internet article. Upon doing research they seemed like a reputable company that offers "guaranteed results." It has been over 2.5 years and nothing has been accomplished. I have sent countless ignored emails as well as followed up with their supervisor whom is completely unresponsive. I warned them multiple times that without them responding back I would be filing complaints and seeking all my money back. I paid them $3,500 on 8/26/2020 and another $1,250 on 10/5/2020 , for a total of $4,750. I am due this money back as my online reputation is now completely smeared. Their failed work has created a mess that I have to have professionals now clean up and spend more money on. This company was supposed to provide me that service and peace of mind. This paid service cannot be completed by them. All receipts have been retained for records.

  Customer Answer

  Date: 03/21/2023

  Hello, could you please close my complaint out with Defamation Defenders out of *******, **? They have contacted me and provided a satisfactory resolution to my issues. I now consider this matter resolved and am happy. Thanks!
  Sent from ********************* (********************)