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Business Profile

Computer Software

Sale Samurai LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec. 15, 2024, Sale Samurai charged my credit card without my authorization for $79.99 for an annual membership for their services that I do not use. They are required by Colorado law to provide notice for annual membership fees ***** days in advance and they did not provide me any notice (or an opportunity to cancel) at all. I want a full refund for these unauthorized and illegal charges.

    Customer Answer

    Date: 03/10/2025

    Thank you for reaching out regarding complaint #********.  I wanted to let you know that the vendor agreed to reimburse me so this complaint has been resolved.  





    Thanks for your help!




    ******* ********

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 15, 2024, Sale Samurai charged my credit card (without my authorization) to renew an annual subscription. I did not receive any sort of notification that the subscription would renew and was not provided an opportunity to cancel the subscription before it renewed. I also never received an invoice and it was a surprise when my card was charged. I reached out to the vendor to ask them to refund the charges since I don't use the services anymore and I had been charged for an entire year of the software. I explained that I never received a notification about the renewal nor was I provided an opportunity to cancel the subscription before it renewed and they refused to refund me. In addition to being in violation of several of Colorado's laws, including requiring notice be provided at least ***** days before annual renewals, these types of business practices are unacceptable and predatory. They rely on consumers either forgetting or not understanding that they signed up for automatic renewals and then being on the hook for services they don't use, draining bank accounts of hard earned money when they weren't provided an opportunity to cancel in advance. I would like a full refund of the annual charge of $79.99.

    Customer Answer

    Date: 03/03/2025

    Hi, 

    Thank you for reaching out.  I actually reached a resolution with Sale Samurai - they agreed to provide me with a refund on 2/21 so this complaint can be withdrawn.  

    Thank you for your help with this,
    ******* ********

Sale Samurai LLC is NOT a BBB Accredited Business.

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