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Business Profile

Dentist

Boulder Smile Design

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromClarissa W

    Date: 06/17/2024

    1 star
    I recently got a statement from the practice that spanned from my first visit in ******************************* April. I have dental insurance that covers all my regular cleanings and x-rays, so to get a bill for over 300 that included 3 years of "bills" a bit concerning. I have left four voicemails and sent an email asking for clarification on why I am being billed, as I have never been sent a bill in the past and shouldn't have a balance, as my insurance covers everything. If I had been carrying a balance for 2 years, why have I not been billed until now? If I have a legitimate balance, I am happy to pay it, however nobody has gotten back to me to explain why I have this balance. I just want an explanation. I work in the medical field myself, and cannot imagine not returning repeated phone calls from a patient who is merely asking for information about their bill.

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