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Business Profile

Ear Nose and Throat Doctor

Boulder Valley Ear, Nose and Throat Associates, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ear Nose and Throat Doctor.

Complaints

This profile includes complaints for Boulder Valley Ear, Nose and Throat Associates, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Boulder Valley Ear, Nose and Throat Associates, P.C. has 4 locations, listed below.

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    • Boulder Valley Ear, Nose and Throat Associates, P.C.

      4745 Arapahoe Ave Ste 130 Boulder, CO 80303-1082

    • Boulder Valley Ear, Nose and Throat Associates, P.C.

      588 US Highway 287 Ste 204 Lafayette, CO 80026-2615

    • Boulder Valley Ear, Nose and Throat Associates, P.C.

      90 Health Park Dr Ste 220 Louisville, CO 80027-9586

    • Boulder Valley Ear, Nose and Throat Associates, P.C.

      4345 Arapahoe #130 Boulder, CO 80303

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

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    Complaint type

    • Initial Complaint

      Date:01/22/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of service: 3/24/21 I was billed for service provided on 5/8/21. I paid Boulder Valley Ear ***************************** $295.37 via credit card in person, on 6/2/21 . On 6/8/21 and 6/28/21, I received bills requesting payment . I called to resolve the issue and was asked to provide proof of payment. I emailed a screenshot of my credit card statement as the acceptable proof of payment. I thought it had been resolved, as I had not heard anything more from this business. On 12/2/22 I received a copy of a bill, which did not look authentic, for $295.37. On 1/4/23 I received a Final Notice to pay this bill. On 1/16/23, I again called to resolve this issue. I was told that the office had switched billing companies and they were experiencing problems with file transfers and double billing. I again was told to provide proof of payment. I expressed frustration that this is now the second time that I am being harassed to provide proof of payment for a bill that I promptly paid almost two years ago. I asked how many times is this going to happen? I was hung up on! A patient/customer calls to resolve an issue before it goes to collections, for a bill that has already been paid, and the business hangs up!?!? Especially when they KNOW they have been experiencing issues with billing after they switched companies?

    Boulder Valley Ear, Nose and Throat Associates, P.C. is NOT a BBB Accredited Business.

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