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Business Profile

Ecommerce

Creative Brands Lab LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The purchase of 3 pairs of sunglasses were made on February 23rd. I had been contacted through instagram to be an ambassador for this brand. I was interested in the deal they had presented and followed through. They would provide me 3 pairs of free sunglasses and in exchange I would promote their brand. The shipping fee of the sunglasses however would be covered by me, coming out with a total of $24.50. They had charged me for this which was acceptable, but then the next day they had charged me again for the same shipping fee. I contacted them several times asking them to fix this error and in fact just cancel the order entirely and refund me properly. They did not contact me back. I suspect that this is a fraudulent business.

Creative Brands Lab LLC is NOT a BBB Accredited Business.

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