Complaints

This profile includes complaints for Colorado Events's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Colorado Events

  2525 Arapahoe Ave, E4, #720, Boulder, CO 80302

• 

  Colorado Events

  2525 Arapahoe Ave # E4, #501 Boulder, CO 80302

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a festival, paid the amount in-full ($430) and the Alexander Mountain Fire broke out. I was in the pre-evacuation zone, so could not leave my home unless we had to evacuate. I canceled attending the festival. I reached out to the owner, ***** (no last name), and he either ignored my emails and phone calls or said "he would get to it", but never did. This has been since the end of August. ***** referred me to a claims site since I bought the purchase protection. I was refunded $50. I followed up with ***** and he continues to ignore me. Apparently I should have done more research. I am just one small business of many who has been scammed by Colorado Events.

  Business Response

  Date: 10/15/2024

  We issued Kay Borleis a refund for missing the Fort Collins Art Festival.  This issue has been resolved.

  Customer Answer

  Date: 10/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22406648, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kay Borleis

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Colorado Event Coordinator, ************ am writing to express my dissatisfaction and concern regarding the recent event organized by ***** in Colorado. Despite promises of refunds, ***** has failed to provide them to attendees, including myself. Additionally, there are allegations of ***** withholding money from local vendors refusing to refund. This behavior is unacceptable and requires immediate attention. I urge you to investigate this matter promptly and take appropriate action to ensure justice is served. Thank you for your attention to this issue.

  Business Response

  Date: 04/17/2024

  ****** signed up for some events in 2023 that she choose not to attend.   We never promised a refund as per our a vendor agreement terms and conditions we do not offer refunds.  We did offer for her to have future event credit for other shows she produced and she did not respond.  Also, please note that on our application we offer a purchase protection option that would have given her a full refund, but she declined this option.   I am not sure what she is why she did not participate in some of the events that she registered for but all of the events happened as scheduled and were very successful.  Her situation is like buying a ticket to concert and not going to the show and complaining that it was the bands fault.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The latest event was one of ****** biggest failures yet. It has been a decade of him taking advantage of new/ small businesses. Calling foot traffic marketing and does not care to come fully prepared to do his job leaving vendors anxious and confused.I showed up to the event on 11/18, it was disorganized and someone was in my spot. Less than 20 people came into the venue. There was no advertising or signage. The venue was dark and filled to the brim with vendors who had paid between ******* to be there. He was under the influence and walking around without a care in the world. The event ended 3 hours early with many deciding to not attend the next day as it was a waste of time. Even security congratulated me for leaving early.I paid for the next day and The next day someone was in my spot I paid for with no sight of the event coordinator. ***** should not be allowed to continue his pursuit of taking advantage of eager up-and-coming artists for his own personal gain. After labeling himself as not for profit, ***** creates events whose advertising is marketed exclusively for artists to hand over hundreds of dollars that go directly in his pocket. ***** invests none of his time or money towards actually trying to get people to attend his events and support the artists. His efforts begin and end with swindling hard working artists out of their money so he can walk around intoxicated without a care in the world. Hes had to get in contact with and will disappear in the middle of events, avoiding upset vendors.

• Initial Complaint

  Date:12/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business owner who has suffered due to the actions of *********************** and his company, Colorado Events. I have booked events that were not marketed properly and failed due to his negligence. *************************** company has been exploiting local businesses by promising successful events but delivering poorly managed ones instead. This practice is not only unethical but also detrimental to the local economy. Small businesses are the backbone of our communities and should be supported, not exploited.My very first market with *********************** was in June 2023. I arrived at the venue at 1:00 pm based on the instructions sent to me by *****. When I arrived, another market was going on. I asked around where ***** was and people blew me off as they continued to tear down there tents. I call ***** 10 + times, no answer. I text him 10+ times, no response. After an hour and a half, I see ***** but didn't know it was him yet. He had a beer in his hand and was talking to other vendors. When I asked him who he was, he said ***** and I asked where my location set up was since I paid EXTRA for a corner booth which was occupied by another vendor who didn't pay extra. He told the vendor to pack up and move over, and he placed me in a corner right next to another dog treat vendor. There was hardly any foot traffic because I found out later, it was not advertised. On top of all the chaos, ***** doesn't answer his phone, he doesn't respond to text in a timely manner and he has a no refund policy at all but he has a credit policy. Even if you give him advanced notice, no refund. What if I don't want to be a part of his events? I cancelled my 3 events in December a month ago, called and text 12+ times, emailed 6 times and NO RESPONSE. No acknowledgement, no credit to my account. He just pocketed a $1000 from me and now I have to find a way to get my money back. I will have to seek legal advice along with other vendors who are planning to start a class action lawsuit against him.

  Customer Answer

  Date: 01/01/2024

  Please cancel my complaint.The owner and I worked it out. 

  Business Response

  Date: 01/13/2024

  We have resolved this complaint directly with ******* and she told us she cancelled the complaint filed with the BBB.  Please reach out to her to validate that there is no outstanding issues between us.   Thank you.

  Customer Answer

  Date: 01/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for 4 events with Colorado Events that look place last spring/summer 2023. I attended the first on 6/17 in Colorado Springs. I paid $130 to attend the event. I was made to believe that it was the responsibility of the event coordinator to promote and market the event. Unfortunately the owner, ***** failed to market the event in any capacity. No local posters. No online promotion. I spoke with many locals in the area and all had no idea the event was taking place. I ended up losing money at this event. I decided to try one last event with this company to give him a second chance. I attended the event hosted in *******'s on 6/24/2023-6/25/2023 and paid $450 to attend the event. Again, the event was not promoted or marketed as promised in the verbiage given by the company. No posters. No businesses surrounding the event were even aware of the event. I lost money at this event as well. Many of the vendors, including myself were so displeased after day one we wanted to speak with the owner ***** was no where to be found. I then canceled my remaining two events with this company as I now confirmed he was scamming people out of money. I received a refund for the event in ******* because I had paid the insurance, but was not refunded for the event in ************* even though I canceled 3 months in advance. This company has no intentions to adhere to the standards written in their contact. Their only agenda is to take small business owners money and cut off communication.

• Initial Complaint

  Date:10/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What a terrible call in judgement not to cancel Deck the Mall in anticipation of the freezing wet temperatures. I reached out three times in the week prior to the event, twice over email and once over phone, to follow up on possible cancellation or an opportunity to rain check and no response was ever received. I understand the event was planned to be held rain or shine, but this was not rain, and ***** knowingly chose to put small local business owners at risk physically and financially by refusing to communicate or provide options for those rightfully not wanting to participate due to the weather warnings that had been issued during the days leading up to the event. Shame on Colorado Events for their greediness and poor coordination. There wasnt a sign of any events team on the premise during set up either. While discussing experiences with neighboring vendors we speculated the reason we were all assigned isolated booth locations was because our inquiries were received and read, but instead of replying, we were placed in inconspicuous spaces in case we didnt show up. $425 was way too much money to pay for this type of experience. Colorado Events will take money from small businesses and run. I wont recommend this organization to any other seller.

  Business Response

  Date: 11/02/2023

  ***********;***** registered to be a vendor at this event.  When she registered she agreed to our terms and conditions that clearly states that Colorado Events is not liable for any injuries, schedule changes, adverse weather and that I acknowledge that a refund will not be granted for inclement weather or other reasons. We dont guarantee product sales, attendance, weather   She knew by signing up for this event that there was the risk of inclement weather.  We proceeded with the event as it was scheduled to happen rain or shine.  Over 75% of the vendors participated in the event and despite the weather we had a good number of attendees.  We dont control the weather and we did not have the ability to reschedule this event so we produced it as promised.  If she chooses not to come, that was her own judgment call and does not reflect any fault on our part.  We do not control the weather and our weather policies are consistent with the entire event industry.  If she had bought a concert ticket and it rained, would she expect a refund.  Her complaints are unjustified and unwarranted and the event happened as scheduled.  

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20795068
  
  I am rejecting this response because:
  it does not directly address the complaints written, just the refund request.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of transaction: 05/11/2023 Amount of money Paid to Colorado Events: $445.00 Business of Service: Coordinate, advertise and care for the grounds in which the event would take place. Nature of Dispute: Coordination is poor, falsified the nature of the event, no advertisement for the show, insanitary and unsafe conditions, refusal to replay to repeated attempts to contact them Has the Business Made Action for Resolution: None First advertisement seen: **************************************** important Links: ************************************************************************************** Further information:I went to **************, originally for an art festival. It was not an art festival, but a DeadHead Festival. Had I known this I would not have signed up. There were two port-a-potties for about ****** people moving through our site and were never cleaned. When asked about it, he (*****) would not take action to add more or have them cleaned. I became incredibly sick at this event and had to leave early both days due to the condition given to us. I contacted Colorado Events on July 4th, 12th, August 22, September 1st and today, September 15th by email as well as a few phone calls with no reply from the group. I paid the refund insurance just in case life made it so I cannot make it to these events. I would like a refund now for the events I will not be attending as well as ************** for his neglect, refusal to organize well and the fact I got very sick from the environment he cultivated in his miss management. I would like my money back for misuse of management, disregard for the health and safety of his clients and the fact I did pay for the refund insurance. Thank *************** Studio