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Business Profile

Fabric Bags

Sherpani, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fabric Bags.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 1-22-2024 Amount paid: $49.61 I received the item in perfect condition Dispute: I wanted to return item and get a complete refund. I have contacted the company and submitted my proof of the invoice in the package and the packing slip. ******* stated a FINAL ORDER! They refused to refund me my money and said they have a mention of exclusion of items that are not full priced. It is not an area of information that a normal person would see. Even on the site of the item listed does not show final sale. The item was not as I required and I did order from the same company another item which meets my needs.I have emailed them twice and they refuse to refund me.My Order # *****

  • Initial Complaint

    Date:11/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase on Sherpani's website on November 25th for $68.75. It is order #*****. They advertised a **** sale of their "Dispatch Bags". Therefore, I attempted to order 2 of those bags in different colors. I also placed their "RFID" blocking credit card blocking sleeves in my cart. I submitted my order to purchase through "SHOP" which is on their order page. I did see in the Order Summary, one (1) bag. However, when I went back to my cart, 3(three) items were listed. Therefore, I submitted my order. After realizing I didn't get all the items I intended to buy, I reached out to Sherpani via email immediately. I requested they either correct my order or cancel it! They responded stating that I must have forgotten to add the other 2(two) items & that they couldn't cancel the order. They did have listed on their website that the **** sales are final. However. I want a refund because they did not provide what they advertised! They gave me a tracking # of *****9361211015300583776471.I don't want the item because I feel as if Sherpani is defrauding consumers by advertising "****" but they have NO intention on providing you with 2(two) of those items.

  • Initial Complaint

    Date:09/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a purse from ***************************** offer a warranty on defective parts. The clip on one of my straps broke within 7 months of purchase and I reached out on May 19th to get replacement parts. The confirmed that they would send me new parts but they were out of stock but to give my address and they would ship when avaliable. A month later on June 27, I reached out again. They apologized about the delay as it was a problem with shipment from Asia reaching the US but would send the parts as soon as they could. I now reached out on August 5th & August 19th and no one is responding to the messages anymore. They clearly stated that my parts should be covered and are not holding up their end of the warranty and have quit responding to my inquiries. I would like a resolution to this as they should not advertise a warranty and commit to device parts replacement if they do not intend to actually complete the fulfillment.

Sherpani, LLC is NOT a BBB Accredited Business.

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