We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Glass Company

Slade Glass Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Company.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Daniel Y

    Date: 12/31/2024

    Daniel Y

    Date: 12/31/2024

    ***** came to our office on November 8th to do an assessment for a glass door and provide a quote; said we would have a quote from their project manager within the next week. Never received the quote.Went to their *************** on December 17th and met with their project manager, who apologized profusely. Paraphrased: "Sorry, it was just sitting on my desk, I don't know how I missed it. I'll get it to you in the next ten minutes." Confirmed email address and all contact information from the original assessment sheet. Did not receive the quote in the next ten minutes (or ever.)On December 31st, 2 weeks since the last meeting and almost 8 weeks since the original assessment, we still do not have a quote. Called this morning at 10:04 am and spoke with *******, who said the project manager was in a meeting but would get on it "soon," who then hung up on me abruptly when I asked if it would be by noon or some other time today. Called back again before close of business at 3:40 pm, reached ******* again, who said the project managers were out for the day, then said she could leave a message with them to follow up after New Years Day. Began to express my frustration that they don't seem interested in actually providing a quote and have misrepresented their timeline for providing one multiple times and she hung up on me mid sentence.Utterly incompetent and dishonest people, will never do business with them.

    Slade Glass Co.

    Date: 01/07/2025

    Dear ******,
    Warm greetings from Slade Glass. We apologize for the experience you had during your recent quote request. Your feedback has been received with the utmost seriousness, and we want to take a moment to address the concerns that you raised.
    We are genuinely sorry that your quote was delayed, and you did not receive it in the time frame that you were expecting. We understand how frustrating it must have been to experience an extended wait time. We are committed to ensuring a positive and pleasant experience for all our customers, and it is clear we fell short in this instance. Please be assured that we have shared your comments with the appropriate individuals to investigate what caused the delay, the tech problem with the phone call dropping, and how to prevent similar situations in the future.
    Once again, we sincerely apologize for the frustration you experienced. We greatly value you as a customer, and we hope to have the opportunity to earn your business in the future. Our system shows that your quote has been emailed to you as of 1/2/25 so if you have any questions or further concerns regarding it, please don't hesitate to reach out.

Slade Glass Co. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.