Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three of my riding classes were cancelled by Boulder Equestrian Center for various reasons (teacher was short-handed, weather, illness) and the normal procedure is to provide students opportunities for makeups. Although in the fall of 2023 BEC gave me a $220 refund for four classes because they cancelled all classes due to scheduling problems in building a new arena and they did not have 4 classes available for me that fall. So they have refunded my money in the past. When I showed up for my final summer class on 8/9/24 **** *****, Head Trainer, informed me ***** ******* was closing BEC and no further classes would be offered. I told her I had three paid-for lessons that cost me $180. She offered makeups until the horses were sold which could be any day. I was going out of town 8/14 to 8/18 so I suggested doing two 1 1/2 hour classes vs 3 hourlong to try to get them all in. We did one hour and a half class and scheduled the second hour and a half class. When I showed up on August 19 for my second hour and a half class, Eden had forgotten about my class and booked another person in that time slot. I did not get a lesson that day. We rescheduled for a couple days later but the lesson horses were sold by then and she could no longer provide classes for that reason. She asked ***** ******* multiple times to give me a refund for $82.50 for that last hour and a half class. He never has. I sent him two email requests asking for my refund and he has never responded nor venmoed me the $82.50. It has been a month. He clearly has no intention of paying me for a class and a half which was never given to me but paid for. He is trying to sell the place and just recently after I wrote a review two days ago listed BEC (on their website) as "temporarily closed." I would like you to intervene to get him to give me the refund due me. Thank you.