We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital

Boulder Community Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital.

Complaints

This profile includes complaints for Boulder Community Health's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Boulder Community Health has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Boulder Community Health

      5495 Arapahoe Ave 2nd Fl Boulder, CO 80303

    • Boulder Community Health

      4747 Arapahoe Ave. Boulder, CO 80303

    • Boulder Community Health

      1100 Balsam Ave. Boulder, CO 80301

    • Boulder Community Health

      1000 W South Boulder Rd Lafayette, CO 80026

    • Boulder Community Health

      311 Mapleton Ave Boulder, CO 80304-3979

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** lately has been working with some shady businesses, that send you a SCAM email saying some general "you need to pay this bill" and they do NOT have a bill attached, and they send you to a generic click2pay website, with a ***** number in ***** to a CALL CENTER where they have no clue what doctor or what is happening. This time i got the scam from "Boulder Valley Pathology" trying to make me call the INDIAN CALLCENTER and give them my personal information date of birth , insurance and all "FOR INQUIRIES OR TO PROVIDE INSURANCE DETAILS, PLEASE CALL:*************

    • Initial Complaint

      Date:09/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No matter what i do i cannot get rid of their unsolicited JUNK SPAM emails. See attachment

    • Initial Complaint

      Date:04/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My PCP retired and i went to see the new doctor * for whatever reason my insurance denied the claim and BCH is trying to make me pay out of pocket even though they are contracted with *****. I am sure you can find me by my name in your system

    • Initial Complaint

      Date:12/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm deeply troubled by the sharing of my nonpublic information with credit bureaus, leading to inaccuracies in my report. This has caused immense financial and emotional distress. Under 15 USC **** Section 602, I have the right to privacy. Additionally, 15 USC **** Section 604 A Section 2 prohibits furnishing accounts without my written instructions. Moreover, under 15 USC **** B, late treatment of payments on my account is prohibited.Please rectify these inaccuracies promptly to alleviate the distress caused. My account number is *******. I trust you'll address this matter in accordance with the law and ensure accurate reporting going forward.

    • Initial Complaint

      Date:08/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed incorrectly for my daughters therapy. Beginning in February of 2022, I made several attempts to get this issue resolved with the billing department at Boulder community health. I received an email in May from the outpatient manager stating that they were going to resend the correct billing codes to my insurance. It is now august and my insurance has yet to receive any new information from Boulder community health. I have made several attempts to call the supervisor and the outpatient manager and I always receive their voicemail and no call backs. I have also emailed both of them and have not heard back in two weeks. I have documentation of all the Emails. They did not help me resolve their error and have sent me to collections even though I was in contact with them about fixing their error which they did admit to. I have tried to contact the patient representative but have yet to hear back from them . I have talked to a **************** representative several times in the last month and they always say the will call me back because the accounts notes are confusing but I have yet to receive one call back. I should have owed less that $400 but now they have billed me $2,520 plus over $500 in collections. This has placed a huge burden on my family and its even more concerning that they are not fixing their errors and expecting people to pay thousands of dollars more that they should owe.

    Boulder Community Health is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.