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Business Profile

Incentive Programs

Bonusly

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a previous customer who was negatively affected by a recent breach of their online system. Please note: my CLOSED account, I am now out over $1300 because of this breach. On 8/22/22, two fraudulent deductions were made with out my authorization by Bonus.ly. On 8/26/22, the *** posted a blog stating that they had a breach. I have contact their support team twice via email (they do not provide a phone number to call for customer care) and replied to a blog post created by the *** of the company asking to discuss how Bonusly will do three things - 1) make sure my previously CLOSED account be closed again and all my account info be removed, 2) make sure my company is reimbursed for the reinstatement of my CLOSED account by this "bad actor" which cost my company $615.60, and 3) make sure my company is reimbursed for a ********** card that was created by this "bad actor" for $515.00. All of these transactions occurred withOUT my authorization. I am sure (based on the company's blog post) that I am not the only company negatively affected by this breach. In the meantime, I have made sure my previously CLOSED account has a new password and added the *** to the account this "bad actor" re-opened withOUT my permission. I have also contact my bank to dispute these two large charges to my business account. I have provided Bonus.ly with my direct contact info so they can call me so we can get this resolved but I have heard nothing from them.

Bonusly is NOT a BBB Accredited Business.

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