Complaints
Customer Complaints Summary
- 30 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made I duplicate key using one of ur machines at ******* and it charged me but didnt make my key
Business Response
Date: 12/12/2022
Hello,
We are sorry for any inconvenience that the customer has experienced with our key and refund request. We have escalated the request and a refund has been issued. The customer has been notified.
Thank You,
Minute Key
Initial Complaint
Date:12/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm locate in ********** **. On Saturday November 19th I called Minute Key at ********** in search for a locksmith. I lost the key to the ignition of my 2007 Yukon Danali. Minute Key Dispatched a locksmith to my home to create the key. The Locksmith drilled a hole in my ignition, destroyed the ignition casing and drove off without telling me. I tried calling the locksmith and he blocked my number. I called minute key several times and I eventually spoke with a supervisor. The supervisor was aware of the issue and said he would dispatch a locksmith to my home at 04:00 PM ET. The new locksmith never arrived. I called several times that day and did not speak with the supervisor. I called several times the next day and I eventually spoke with another supervisor. The supervisor told me that the locksmith told her my ignition was already destroyed. I pushed back on this and the supervisor was supposed to contact the locksmith and call me back. Never heard from the company again. I called several more times and I never spoke with another supervisor. I ended up paying 110 dollars to have my car towed to a shop. The shop charged 547 dollars for the repairs. That's a total of 657 dollars I'm out of. Please help me BBB.Business Response
Date: 12/19/2022
Hello,
On Thursday 12/15/22 the customer was sent notification that our third party vendor that provided the locksmith service concluded their investigation of the complaint and agreed to reimburse the customer the full amount. We attached a picture of the envelope and the check that was being mailed to the customer. On behalf of our third party we apologies for any inconvenience the customer experienced and feel that this issue has been resolved in respect to the customer's request.
Thank You,
Minute Key
Customer Answer
Date: 12/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:12/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying now to get a refund for 5 days. It's only **** but their website does not work so I've been emailing for 5 days without response or refund.Minute Key offers a 100% satisfaction guarantee: all our keys are guaranteed to work. If you have any questions or would like to request a refund, please fill out the form below. If your duplicate key does not work properly, you are entitled to a full refund within 30 days of purchase.https://www.minutekey.com/contact/Business Response
Date: 12/06/2022
Hello,
We apologies for the inconvenience the customer has experienced trying to get a refund. We did receive the refund request that was placed through the website form and a refund has been processed. We've sent communication to the customer regarding the refund, they should see the refund reflected on their credit card statement in 3-5 business days.
Thank You,
Minute Key
Customer Answer
Date: 12/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a key at kiosk at Lowes and key doesn't work and got stuck in lock. Sent several refund emails with no responseBusiness Response
Date: 12/02/2022
Hello,
Please accept our apologies for the inconvenience you may have experienced with our keys. We will service this location and ensure it is calibrated properly to copy keys accurately. A refund has been issued to the customer along with a notification email.
Thank You,
Minute Key
Initial Complaint
Date:11/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
paid for 3 keys only got one the key machine said it was out of order couldn't get my keys or money back it was at ******** ******* ********** **Business Response
Date: 12/01/2022
Hello,
We are sorry for the inconvenience that the customer has experienced. The complaint has been escalated and we've reached out to the customer for further information so that we can complete the refund request.
Thank You,
Minute Key
Initial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted this company because I was locked out of my house. I called this company and he quoted me a price of $200. They came and the person couldn't pick the lock and then he broke my doorknob. He installed a new lock and he only gave me one key and normally key kits come with two sets of keys. He charged me $350. He didn't offer to discount the price due to the broken doorknob. It was just a bad experience. I called Minute Key and they were very rude and they hung up on me.Business Response
Date: 08/10/2022
Hello,
We are sorry to hear that there was a price discrepancy with the Locksmith service. Minute Key provides a locksmith solution through our third party partners and we take these complaints seriously. We have escalated the complaint to our vendor and the customer should be hearing back with from them to resolve this issue.
Thank you,
Minute Key
Initial Complaint
Date:05/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First Name: ****** Last Name: ******* Email: ******************************** Purchase *************************** Message:On May 17, 2022 I purchased two keys and received one for free from the Minute Key Kiosk located at the ************* ******* in **********, **. The keys do not work in my door and actually got stuck when trying to test them out! I would like my full refund of Amount: $9.90 (3 keys) from Kiosk: K12386 Transaction: DCCAAVFXP5.Business Response
Date: 05/25/2022
Hello, thank you for the feedback, please accept our sincere apologies for the inconvenience you may have experienced with our kiosk or keys. We have confirmed that a refund was issued on 5/18/22. Please contact us if you have any further questions.
Thank You,
Minute Key
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