Business Profile

Magazine Sales

Outside

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Outside's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

26 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/04/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the Outside Festival in ******, ** on June 1, 2024 and entered a raffle drawing for a free paddleboard. I was notified by **** ***** who works for Outside who put on the festival that I won a paddle board. He collected my address and promised to send me the paddleboard. We emailed back and forth for several months and then he stopped replying and I never got the paddle board. My ideal resolution would be for him to mail me the paddleboard.
Business Response
Date: 03/06/2025
Thank you for reaching out. *** confirmed with our events team that the paddleboard was ordered on November 14, 2024. Have you contacted the vendor regarding this order? Ive attached the email receipt confirmation for your reference.

I wanted to update this ticket today as we are closed this Friday. I am still awaiting additional tracking information from the events team.

Customer Answer
Date: 03/07/2025

Complaint: 23020080

I am rejecting this response because: I never received the paddleboard. Is there a tracking number?

Sincerely,

********* *******
Business Response
Date: 03/21/2025
Thank you for your patience while we investigated this issue. We placed the order with the vendor as shown in the attached receipt. After multiple attempts, we were able to get in touch with Hellbender, and it appears the board was returned to the warehouse but lost during the hurricanes at that time. The vendor has agreed to reship a replacement, and we want to ensure we have the correct shipping address to avoid any further issues. Please provide your updated address at your earliest convenience, and we will forward it to the vendor for shipment. Let us know if you have any questions, and we appreciate your understanding.

Customer Answer
Date: 03/21/2025

Complaint: 23020080

Thanks! Here is my address:

*********************
******,CO 80211

Sincerely,

********* *******
Business Response
Date: 03/30/2025
This complaint can be closed now. I wasn't able to respond to the claim earlier, but I've been in contact with ***. We got in touch with the vendor and theyve reached out to *** to provide a replacement board. Heres the vendor's message to *** for reference.
Customer Answer
Date: 04/12/2025
Hello - the issue was resolved. They sent the paddleboard and it arrived.
Initial Complaint
Date:01/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted Outside + for the first time back in September about my account for Trailforks and Pinkbike being deactivated. After each contact, I get an email with a call ticket and then nothing happens. I tried to find a phone number to contact them to resolve this issue and there isnt any.
Business Response
Date: 02/03/2025
Thank you for bringing this to our attention. After reviewing our records, we were unable to locate an account under the email address provided. To assist you further, please reach out to our support team at *********************************** with the email address associated with your Trailforks or Pinkbike account. We are happy to help resolve this issue as soon as possible.
Customer Answer
Date: 02/04/2025

Complaint: 22840388

I am rejecting this response because:
I have been trying since September 2024 to have you give me back access to my Trailforks and Pinkbike account. Having had three call tickets automatically assigned but nothing done about it, I filed a complaint with BBB. They reached out to me today and said they finally got an answer from you.

In their answer, you state that there is no account under the email provided. I am including proof to the contrary, my ***** account name and my early adopter subscription paid in full in September.

Sincerely,

**** ******
Business Response
Date: 02/11/2025
Our Trailforks/******** team has confirmed that this customers issue has been resolved, and their support ticket has been closed. Their account was compromised and subsequently deactivated. However, they have since reset their password and regained full access.
Customer Answer
Date: 02/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:01/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Because of Gaia I was forced to create an account for ******************** 1 even though I unsubscribed to everything I get several junk emails a day. 2 I logged in to my account to see i was auto subscribed to a $99 plan for something... I don't know what that is.... 3 Every time I click cancel membership it says the user is not subscribed but the membership says ACTIVE. 4 Also I realized EVERYTHING is public 5 and when I try to remove my coros connection it logs me out... And it automatically ***** all my runs from coros and makes them public to the world Please fix all these
Business Response
Date: 01/28/2025
Thank you for bringing this to our attention. A recent support ticket from this customer (#******** did not mention the issues outlined in this claim. To ensure these concerns are addressed promptly, our team will reach out to the customer directly within 24 hours to assist with troubleshooting and resolution.
Customer Answer
Date: 01/28/2025

Complaint: 22779550

I am rejecting this response because: company claims they contacted me but i see no emails or contact re ticket *******

Sincerely,

Bogie **********
Customer Answer
Date: 01/30/2025
After they tried to close the BBB complaint claiming they contacted me , and AFTER i rejected that, they finally reached out to me and all they said was that tehre was a bug . THEY DID NOT RESPOND TO THE EXPLAINING WHY GAIA IS SECRETLY CONNECTED TO MY COROS AND WHY THEY PUSH MY TRACKS TO TRAILFORKS AND MAKE THEM PUBLIC ***alll this without my approval****
Business Response
Date: 02/04/2025
On 1/31/25, our Support Operations Manager reached out to this customer to address the issues mentioned and provided the following information (see attachment). If the customer has any further questions or requires additional assistance, please feel free to respond directly to the open ticket (*******). Were here to help!

Customer Answer
Date: 02/04/2025

Complaint: 22779550

I am rejecting this response because: i NEVER connected my coros to Outside and the 3rd party Apps on Coros does NOT show any connection

Sincerely,

Bogie **********
Business Response
Date: 02/19/2025
Our Support Operations team has responded to the customers open support ticket (#******** with additional information, including steps to resolve the issue and remove the device from the account. If any further assistance is needed, we are happy to help.
Initial Complaint
Date:09/12/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I subscribed to the Gaia trail map application managed by Outside over a year ago and I was satisfied using the application. An automatic subscription renewal is required and I allowed my subscription to renew despite the price going up over 51 percent. Several months later I went to use the app as usual and I was blocked from doing so without signing up for an account. I looked into how I might get an account without revealing a lot of personal information that I didnt want to share. I found that was not possible and I read that of you dont accept the privacy policies, dont use the app. This was obviously after the application has been paid for. Numerous attempts to contact the companys support have gone unanswered. I finally deleted the app and cancelled my subscription, although the money is already gone.
Business Response
Date: 09/12/2024
After reviewing the customer data and tickets, we found that all four tickets were submitted and responded to within 24 hours. Please see the attached evidence of the tickets, along with the responses from different team members. It is possible that the customer's email service is blocking these responses. As a workaround, our team will be reaching out to the customer directly via email, which should bypass any issue that may be occurring on the customer's side.

Customer Answer
Date: 09/13/2024

Complaint: 22275446

I am rejecting this response because:
We have not resolved the issue, we are however in the process of communicating about it, which is good.

Sincerely,

*******************************
Customer Answer
Date: 09/17/2024
This complaint is active. The correspondence from you included some attachments of conversations between the company and I that I had not received from them (submitted by me to their support through the app). I discovered that I can save them as images in my phone where I can view them. I got one saved, but lost my service connection before saving the remaining three. When I got service again my code to access my correspondence with you had expired. If I could get access again, I would like to see those attachments.

As for the complaint resolution, I responded to an email from Outside but have not heard anything back. They dont seem to be understanding the basis for the issue that Ive experienced. They provided links to several articles and I skimmed some of the information and didnt find anything helpful. Some of the articles that I looked at had links to more articles and Im not interested in spending a great deal of time going down that rabbit hole of articles and policy work arounds. I only wanted to continue using the trail application that I paid a subscription for as I have been for over a year.
Initial Complaint
Date:08/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased and am a current member of the Outside+ account with premium Pinkbike and Trailforks account. As of 8/26/2024, Trailforks (Outside+) de-activated my account with no explanation. Trailforks reached out 8/27/2024 at 9:42am (#*******) and re-instated my account explaining that the "system flagged me as a spammer".At 4:19PM, 8/27/2024 the accounts were de-activated again - deleting all of the saved data including: for sale posts (8), Sold posts (101), saved routes (14), and offline data).I reached out again at 4:13pm 8/28/2024 with a new ticket number (#*******) and again at 4:19pm 8/29/2024 (#*******) with zero response from the Trailforks team. I reached out to Outside+ for an explanation at 8/30/2024 (#*******) with no response.
Business Response
Date: 09/06/2024
Thank you for bringing this to our attention. The customer account in question was deactivated due to a violation of our Terms of Use. For more details on our policies, please refer to the following link: *****************************************************.

Customer Answer
Date: 09/06/2024

Complaint: 22222323

I am rejecting this response because:

I did not break any of the "Terms of Use" and was notified of any pertaining potential infringement.
There was absolutely zero communication OR reasoning prior to deactivation
-There was no scamming of people or items. 100+ items SOLD with ZERO Incidents
-The Trailforks account was used as a personal use, not commercial
-There was no sale of any patent, trademark or copywrite items.
(All items on sale were purchased legally from vendors WITH RECEIPTS)
-There was no promotion of activity that would violate law
-There was no inappropriate comments or lude behavior uploaded (Absolutely zero comments were made)
-There was no impersonation of entities or persons
-There were no bots used
There were no violations of Activity Feeds, Guidelines, or Commenting (Absolutely zero comments were made on Pinkbike or Trailforks)
Sincerely,

***** *******
Business Response
Date: 09/23/2024
We received a report from a business that items listed by the user in question were counterfeit. Upon internal investigation, we determined this to be a credible report and a violation of our Acceptable Use Policy, as stated in our Terms of Use.
Initial Complaint
Date:07/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an active Outside+ subscription that entitles me to the hard copy VELO magazine. I have reached out to Outside as the publisher in regards to not receiving the issue over the past week. First the e-mail address listed in the magazine for subscription issues is not in service ***************************************** after getting an undeliverable message I have used their "Contact Us" feature from the website and have been passed around to numerous people with the last message stating "Thank you for contacting Outside Magazine. We do not publish the magazine in question and are therefore unable to assist with your inquiry." The VeloNews website (********************************************) clearly shows their ownership by Outside. When I inquired again I have now been met with no replies to my queries.
Business Response
Date: 07/10/2024
Thank you for your message and for notifying us about the incorrect support email address listed in the magazine. We have confirmed that our fulfillment house was using an outdated email, which we will update as soon as possible.

We located the customer's support ticket (#********, which was received on 7/9. After looking into the account, we verified that this customer was not entitled to receive the free Velo print magazine. The offer was given randomly to a limited number of Peloton/VeloNews past subscribers who were actively receiving Outside magazine. All others will need to purchase the issue if they desire a copy, which is sold in Outpost and ****** & *****. However, as a one-time courtesy, we tracked down an extra copy of this magazine and will mail it directly to the customer. The customer will receive tracking information once it ships.

Please note that we have closed support ticket #******* as the resolution was handled through this complaint.

Customer Answer
Date: 07/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:05/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My debit card was charged $99 for an outside+ that I never signed up for. I requested a refund and was told I need to log in to one of their apps to delete my account. I do not have any of these apps and do not have any login information and therefore cannot cancel it on my own. They will not refund me even though it have no access to any of the supposed membership. I did not authorize this membership
Business Response
Date: 06/04/2024
Additionally, while investigating the actual issue, it looks like the ** ticket was received and resolved within one business day. I will provide screenshots of my inbox as well as all confirmations from our support platform, including the payment processor confirmation.
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I registered for and organized for race on Apr 22 2023. Finisherpix was the official race photographer for the event. Since the race, I repeatedly receive emails marketing sales for race photographs. Since June of 2022 they have sent at least a dozen emails advertising their pictures. On every single email I have used their link to unsubscribe from marketing emails, but the request is never honored. I have flagged each email to keep track. I have also directly contacted the support team at finisherpix. Though they say I have been unsubscribed, I still get additional emails within a few days and then again after about a month I'll will get a new round of emails. So this is not an issue of needing to wait to get off of already scheduled email or an issue of someone going back to an outdated email distribution list. They will offer no solution at this point. The chief complaint is that the company is sending unsolicited advertisements by email. They commit to provide a manner of opting out of their marketing emails but do not honor their commitment. Their proposed solution is that 1.) I shouldn't have signed up for the foot race in the first place (I didn't), 2.) they have given written confirmation that my email was removed from the mailing list but it is not honored, and 3.) they say it is my responsibility to filter their unsolicited mail to my spam folder (admission that they are sending spam emails). For the record: I request to be removed from all marketing emails and most businesses, big or small, will honor requests. But there is a consistent issue with companies associated with foot races that will not honor unsubscribe requests. Finisherpix falls into this category of organized companies that are facing no repercussions for spamming.
Business Response
Date: 01/03/2024
FinisherPix has received your comments that the unsubscribe link is not working at the bottom of the promotional emails we are sending. Our development team is looking into this and we will have it resolved soon.
Thank you
Customer Answer
Date: 01/04/2024

Complaint: 21051004

I appreciate the sentiment, but the complaint is more regarding the fact that the company was informed several times that their link was broken and did nothing. They also promised me, in direct emails, that I was manually removed from the mailing list but I was not. I still believe this error to be intentional or at least very negligent for a company of this scale. If they do in fact fix their link and I don't receive any emails, I will accept their resolution. But, as their spam schedule is intermittent, it will take a long time to verify.

Sincerely,

*******************
Business Response
Date: 05/22/2025
After reviewing the customers account history, we believe this issue should now be resolved. We searched both email addresses provided: ************************************* and ********************* but did not find any record of them in our marketing platforms.

At this time, no further action appears to be needed. However, if there are still concerns, the customer is welcome to respond through this BBB claim or submit a support ticket directly at **************************************************
Initial Complaint
Date:08/30/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged a usurious amount for a renewal that I did not sign up for and cannot cancel. They will not refund the charge. There is no customer contact but an email box that does not respond.
Business Response
Date: 09/05/2023

Hi BBB,

It appears that this customer reached out on the same day she filed the BBB complaint. One of our agents promptly located the charge under her husband, *********************** name, processed a refund for the charge, and addressed her inquiries regarding the Velonews magazine and Tour de ****** issue. We believe we can now consider this BBB complaint as resolved. See ticket for reference.
Customer Answer
Date: 09/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:06/24/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company charged me 100 dollars for services I did not request. they have no phone number to connect with them and have no way to get a refund online.
Business Response
Date: 05/16/2025
We reviewed the customers account and found that this issue was fully resolved on 6/26/23 (ticket #******). At that time, our support team canceled the order and issued a full refund of $99. As far as we can tell, no further action is needed, but we're happy to assist if there are any follow-up questions or concerns.

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