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Business Profile

Marijuana Grower

Magnolia Road Cannabis Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chauvinist transphobic men deal here. If youre a minority or trans you will be dealt with inappropriately. Old dude at the front always puts my passport last. I often have to wait long and have left in occasions. Today I was asked to not come back by the skinny white hair middle aged man. I never want to go back due to low customer service. Is the owner reading this? I tend to only deal with the best. My singer friend gave me this recommendation its why I go. Im Hispanic and trans and have never been felt with the best there. Teach your ******** white man to not be d*** to trans brown people at this store. Mainly the old ones. The young ones havent been inappropriate and want to respect. Signed. Your ******* social worker.

    Business Response

    Date: 09/12/2022

    Hi *****,


    I am reaching out on behalf of the Magnolia Road customer service team in regards to a review you had left on our BBB profile.



    First off I would like to greatly apologize for your poor experience and how you were treated by our staff shopping at Magnolia Road. We would like to speak to you over the phone to hear more about the experience so that we can properly address the issue with our staff. More importantly, we want to make things right and ensure you never have an experience like that again while shopping at Magnolia Road.


    I have CC'd *** one of our owners on this email as well.



    Feel free to give us a call at your convenience at ************. We hope to hear from you soon.

Magnolia Road Cannabis Company is BBB Accredited.

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