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Business Profile

Medical Doctor

Boulder Medical Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for Boulder Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boulder Medical Center has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Surprise billing concern. Date of Service 12/19/23. They are trying to charge me $312.69. I have tried calling the *************** Manager on several occasions. Only heard from her once. Messages left: 2/9, 2/15, 2/29, 3/8, 3/21, 3/29. No Response. Her current VM indicates she is out of office on April 1st., then rambles on and on. Really, it's mid June! I'm looking for a resolution and a phone call from ANYONE that can make a decision.

      Business Response

      Date: 07/01/2024

      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you're experiencing. We are currently reviewing this case and will ensure that a representative from our billing department contacts you promptly to resolve this issue. Your feedback is valuable to us, and we are committed to improving our communication and customer service processes.

      Warm Regards,
      ***** @ Boulder Medical Center

      Customer Answer

      Date: 07/01/2024

       
      Complaint: 21866162

      I have yet to hear anything from Boulder Medical Center, in any way to resolve this.  On the day I made the formal complaint, **************** finally returned a call and was nothing except extremely rude and nasty. 

      Sincerely,

      *************************

      Business Response

      Date: 07/17/2024

      Hello,

      Boulder Medical Center greatly values patient feedback. Please be aware, that, unlike other businesses that *** respond freely to online reviews, as medical professionals we must,and do, provide complete confidentiality to our patients. That means we are prohibited from responding in any way that acknowledges whether someone has been in our care.

      We encourage patients who have questions and questions about the care they receive in our clinics, or any aspect of our services, to contact our patient liaison team at **************. They are aware of this BBB feedback and, if not in the office at when the patients call, they will return calls in a timely manner.

      Warm regards,
      Boulder Medical Center

      Customer Answer

      Date: 07/22/2024

       
      Complaint: 21866162

      I am rejecting this response because:

       

      I have yet to be contacted by them.  THEY need to reach out to me.  

      Sincerely,

      *************************

    Boulder Medical Center is NOT a BBB Accredited Business.

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