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Business Profile

Moving Assistance

A Little Help Here Media, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Assistance.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm changing my address and was looking online for a quick way to switch my mail from my current address to my new address. I went to the website: Address Genie who claimed that the total cost would be 9.95 and insured me that all mail would be switched over; however, this wasn't the case. I was charged ***** and I had to go to the post office directly to make the change. The website didn't deliver as promised and overcharged me by $40. Looking at reviews on ****** I am not the only person in which this happened too. Several people claim the same thing has happened to them and were not able to get a hold of customer service. I also tried to reach out to customer service however they didn't respond either from email or phone. Please help

    Customer Answer

    Date: 10/29/2024

    They refunded my money please mark this complaint: 22489346  resolved.

     

    Best regards, Austin

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to do an address change with the **** postal service. Went on ****** first site was exactly like the **************************** looks. I notice the amount for address change was $4.95 I started to type the address when it asked for C C. I used my Discover then their form started to ask for banking info all kinds of things. I immediately tried to back out of the site I did get off the site and within 2minutes got email for Discover asking if I put thru a charge for $***** I hit no and called Discover to let them know what happened also called the Post o ffice for them to tell me this is a scam that they only charge 1.00 for address change online. I then ended going to the post office in person on OlympicDr in ******* that where I was living before moving to ********** this company did nothing for me but take ***** from me. I'm 71yrs old doing this move alone and still disputing again w/Discover. I'm sure this has been done to many people.

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a temporary change of address with the US postal service, I searched "change of address" online and this company's website popped up it is intentionally designed to look like the US postal official website. I was in a hurry and completed the change of address form. The change of address fee was $ 4.95. At checkout, I noticed the name change in the search bar. I immediately checked my checking account and I had been charged twice. 1 charge was for $24.99 and a second charge for $49.99. I quickly asked for a refund. They did give me a refund for $24.99 but not for $49.99 the charges were from Address Genie.

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to file change of address with **** and in a hurry clicked on the first link. The firs link happen to be AddressGenie. I completed all required information and they price at the end was $4.95. I clicked submit. To my surprise I was billed $49.95. When I emailed them for the refund they agreed to refund only $39.95.This is their MO: they charge you, don't do anything, refund part of your money, no questions asked, and keep $10 from each transaction. I saw similar complains about this business on bbb.org. Why nobody is doing anything about it? I provided my original order id with this company

  • Initial Complaint

    Date:07/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was my understanding that this business was apart of **** I'm unsure now and would like its legitimacy looked into.

  • Initial Complaint

    Date:05/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a temporary change of address with the US postal service, but I needed to update that to permanent. I searched "change of address" online and this company's website popped up. I know I should have looked at it more carefully, but it is intentionally designed to look like the US postal official website. I was in a hurry and completed the change of address form. It then said that there was a 4.95 charge for each individual's permanent change of address. I thought that was odd, but I know the postal service has been in financial trouble. I entered my debit card info and today when I checked my accounts online I saw that I had been charged $80! ***** each, instead of 3.95, for the two of us. I saw that the charge was for Address Genie and not the ***** I searched it online and saw several scam alerts about them online. I am 44 years old and have never been successfully scammed before. Please shut this down!Thank you!*********

  • Initial Complaint

    Date:04/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to change my address using a QR code from the post office. Somehow, I ended up in this company's website. Their ad says I can change the address for $4.95. I went ahead and did it thinking if this is faster than the **** who only charges $1, then it's OK. When I received the confirmation email a few seconds after, they charged me $39.95 and didn't do anything!!!

A Little Help Here Media, LLC is NOT a BBB Accredited Business.

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