Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Global Poker, operated by **************, for what I believe is a deceptive and unfair business practice.On or about April 14, 2025, I attempted to redeem my remaining Sweeps Coins from Global Poker. However, the site refused to honor my request, citing a policy that redemptions under $50.00 are not allowed.While this policy may have existed in their terms and conditions, it became materially unfair in light of Global Poker's abrupt decision to ban Nevada residents from the platform, effective April 15, 2025. I was not made aware of this ban when I made my last buy-in, which was under the $50.00 threshold. Had I known I would not be able to redeem those funds, I would not have made the *********** effect, Global Poker accepted my funds and created a situation in which I am forcibly prevented from recovering my balance, violating the principle of fair dealing. This conduct appears deceptive and predatory, especially as the redemption bar was applied retroactively to users who had no chance to adjust or cash out in time.I am requesting that Global Poker be required to either:1. Redeem the remaining balance on my account, or 2. ****** my last purchase made prior to the enforcement of this new regional ban.I am happy to provide evidence including the buy-in receipt, date of attempted redemption, and Global Pokers correspondence upon request.

  Business Response

  Date: 04/29/2025

  Upon review we note that the customers most recent purchase was completed on 24 June 2024, which provided adequate time for the customer to utilise any Gold Coins purchased prior to Global Pokers withdrawal from the *******
  
  Additionally, we note that per clause 8.2 of Global Pokers Terms and Conditions, (T&Cs) we reserve the right to charge fees for processing the redemption of Prizes to you and to set a minimum redemption threshold of SC50 for Prize redemptions. 
  
  

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23224613
  
  I am rejecting this response because:

  I acknowledge that Global Poker provided advance notice of its withdrawal from ******. However, this does not excuse the fundamentally unfair and deceptive nature of their conduct regarding consumer balances.

  While the business cites their Terms and Conditions allowing a SC50 ($50) minimum redemption threshold, they fail to address the critical fact that, by banning Nevada players, they eliminated any realistic opportunity for affected customers to meet that threshold.

  As a result, Global Poker placed me and similarly situated customers in a position where:

  I could either deposit additional money (after being told my account would soon be closed), or

  ****** my remaining balance (risking complete loss) in a desperate attempt to meet an artificial barrier.

  Both options are inherently unfair, and neither constitutes a legitimate or good faith opportunity to recover my existing, lawfully acquired funds.

  Moreover, Global Poker freely accepted deposits below $50 while operating, yet now refuses to process withdrawals below $50 when it benefits them financially a practice that smacks of bad faith, self-dealing, and violates basic consumer fairness standards.

  Under federal law, including Section 5 of the ************************ Act, businesses are prohibited from engaging in unfair or deceptive acts or practices. An act or practice is "unfair" if it:

  Causes or is likely to cause substantial injury to consumers,

  Is not reasonably avoidable by consumers, and

  Is not outweighed by countervailing benefits to consumers or competition.

  Here, the injury loss of lawfully owned funds is clear, unavoidable (due to platform closure), and offers no benefit to the consumer whatsoever.

  At the end of the day, these funds are mine.

  They were earned honestly under the platforms own rules.

  Global Poker's refusal to return them based on an arbitrarily applied minimum made impossible to satisfy by their own actions is both unconscionable and deceptive.

  I respectfully demand the immediate refund of my remaining $weeps Cash balance in full, without application of the SC50 minimum threshold under these exceptional circumstances.

  Should this matter remain unresolved, I reserve the right to pursue additional remedies, including referral to the ************************, the ******************************************************, and other appropriate agencies.

  Sincerely,
  
  ********* ************

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the sudden and unjust termination of my Global Poker account. The company alleges that I violated their ****************** by using "hardware or software-assisted methods" or attempting to hide the origin of my access.This claim is completely false.I participated exclusively using the Alternate Method of Entry (AMOE) sending handwritten mail-in entries, which are explicitly allowed under their sweepstakes model. I did not use any third-party tools, bots, software, or automated behavior. My account was fully compliant with the rules published by Global Poker.Despite this, I was permanently banned without warning or the opportunity to dispute the claim. I was informed that:My account is closed permanently.All Sweeps Coins and prize redemptions are voided.Any future accounts will be instantly banned.I requested clarification and evidence of the supposed violation, but the company refused to provide any details. This lack of transparency is concerning. I am aware of multiple users who have been similarly banned after heavy AMOE participation, suggesting a possible effort by the company to suppress valid sweepstakes entries and avoid paying prizes.This appears to be a deceptive and unfair business practice under consumer protection law and sweepstakes ************** desired outcome as follows:1. Full reinstatement of my Global Poker account.2. Restoration of all Sweeps Coins and prize redemptions.3. A clear explanation of what rule was allegedly violated.4. A commitment from the company to respect and not penalize users who enter through ****, as allowed in their official rules.

  Business Response

  Date: 04/23/2025

  Our records show that our relevant team has provided the complainant with instructions should they wish to dispute our decision. As such, we consider this matter closed.   

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a transaction on 2/23 that didnt clear with my bank account. The lack of clearance was unknown to me. The transaction never posted in my checking account and two days later I get an email telling me my account has been suspended and I will be hearing from collections. No warning, no alternate way to pay the small sum of $100. Just extreme action off the bat with no way to remedy it

  Business Response

  Date: 03/06/2025

  A member of our relevant team has reached out to the customer in relation to the issues raised in their complaint.

  Customer Answer

  Date: 03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I had to go back and forth with them a bit, but was able to get them to retry the transaction instead of going to collections...
  
  Sincerely,
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31st, 2025 Global Poker involuntarily closed my account stating The review of your recent activity determined that you used software-assisted methods to aid or automate your participation, either in part or in full. This includes but is not limited to methods that seek to obfuscate the origin of account control..This statement is completely fabricated as I have never used any type of software and have no idea what this even means. This company has banned my account without cause . I sent global poker a follow up email and they refused to provide any evidence, only stating they would not change their mind. I have been a loyal customer for over 5 years and this decision will cost my thousands of dollars. I currently have money on that account, and I also participate in their sweepstakes program and have hundreds of not thousands of pending envelope requests that are yet to be processed. By banning my account they have also cost me thousands of additional dollars. I have always like playing with global poker, but the allegations they have made are 100% made up and my account should not have been closed. I believe they have closed my account as a way to avoid paying me the money I am owed. My account should be reactivated since I have never broken the terms and conditions stated.

  Business Response

  Date: 02/13/2025

  Our records show that our relevant team has provided the complainant with instructions should they wish to dispute our decision. As such, we consider this matter closed.
  
  
  
  

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22891102
  
  I am rejecting this response because:
   
  Global poker has stated I used automated software and banned me. This is 100% false and global poker refuses to provide any evidence or details. I have communicated with their support and the escalation team. Both teams have refused to provide any evidence. I have 1000s of dollars owed to me and I believe this is why I was banned. Below are the responses from global poker refusing to provide details or options besides taking them to arbitration. I am still asking for my account to be reinstated as the accusations are a lie.
  

  Hello Maxdgeers,
  
  Thank you for your email.
  
  As outlined previously, to ensure the ongoing security and integrity of our methods of detection and investigations, we are unable to provide additional information.
  
  Should you wish to initiate alternate dispute resolution regarding our decision, you may request an external examination of the handling of your complaint by engaging our service provider in *****, *********************. Further information about ****** Consulta can be found here. Alternatively,  you may initiate arbitration by following the process outlined in section 24.4 of our Terms.
  Regards,
  *****
  VGW Team
  
  
  
  
  Hello Maxdgeers,
  
  Thank you for your email.
  
  Our decision on the deactivation of your account(s) remains final.
  
  Should you wish to initiate alternate dispute resolution regarding our decision, you may request an external examination of the handling of your complaint by engaging our service provider in *****, ****** Consulta. Further information about ****** Consulta can be found here. Alternatively,  you may initiate arbitration by following the process outlined in section 24.4 of our Terms.
  
  
  Regards,
  *****
  VGW Team

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/04/2025

  As previously advised, our relevant team has provided the complainant with instructions should they wish to dispute our decision. As the customer has provided no further information relevant to the complaint, we consider this matter closed. 

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22891102
  
  I am rejecting this response because:
  

  The business has yet to provide a single piece of evidence or details about their false claims.  They refuse to provide any details or data on what they are claiming because the accusations are false. The only option being provided is going to mediation over something I did not do. This is not an acceptable option to opening my account. At no point in these responses has the business provided any details or data to back up their claim. Unless the business can actually say what I did or provide any details then this is unacceptable. I am willing to provide any data needed for the business to refute their claim but they have yet to provide any details about what I was falsely accused of doing. I have tried multiple times to ask and they refuse.

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/18/24 my account with ********************** was Deactivated/Blocked, with a generic email stating that I violated T&C by using "software-assisted" methods, which is absolutely false. I requested a second level review from their support, which was denied. I then filed with their dispute resolution provider, with no response to my initial request and subsequent follow-ups...I have used this site for over 3 years without problem. Their accusations are irrational, fraudulent, and incorrect. I both purchase and submit postal code requests in accordence with their T&C and Sweeps Rules. I sent in Postal requests every week in Jan-Mar 2024 and July-Aug 2024, submitting either 25 or 50 requests per week without issue, and all were fulfilled..I began sending Postal requests again in Nov-Dec 2024, but submitting either 100 or 150 requests a week. Just as the timeframe to process (about 12 weeks), instead of receiving the Sweepstakes Coins in accordance with their rules, I was blocked and deactivated from the site!Global Poker can only operate in the ************* based on their provided Sweeps Coins through postal requests, as a secondary option to purchasing Gold Coins.I followed all of their rules, I spent well over $1000 in supplies (Stamps, envelopes, index cards, pens), and spend countless hours filling out said documents, submitting all within the Rules set by Global Poker.I work from home, so I have access to my work and personal computer all day. I collect postal codes throughout the day, and ONLY request the number for which I know I will mail for the week.And because of this, I was deactivated illegally...If Global Poker cannot fulfill all the Postal Code requests they receive, deactivating an account in efforts to not provide such Sweeps Coins is illegal and maybe they should not operate within the ** any longer. Or maybe they shouldn't deactivate an account without reason. I just want my account active and my Sweeps Coins provided.

  Business Response

  Date: 02/07/2025

  Our records show that our relevant team has provided the complainant with instructions should they wish to dispute our decision. As such, we consider this matter closed.

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22878077
  
  I am rejecting this response because: 

  1. I have already filed the proper documents, almost 2 months ago, and have not received any acknowledgement or correspondence from their third party vendor on this matter.  Not even a single email confirming receipt of request.    So once again following all the rules as set by ***, and they and their vendor both ignoring the situation and as such 'scamming' the United States. 

   2.  Not only was my account blocked, but several thousand other users were all also blocked the same day with the same generic email, with the same vague and fictional accusations.  This is the most blatant and obvious abuse of their own Terms and Conditions.   They blocked thousands of accounts who submit Postal Requests so they wouldn't have to fulfill those requests.   To VGW:  If you can't keep up with Postal code demands, then the company and websites should be blocked from all 50 States!   All these people including myself, followed all your rules, spent thousands of dollars on supplies and countless hours completing the Sweepstakes rules, and then because you can't afford to distribute all of the funds, you create a clearly fake and unsubstantiated reason to close accounts.

  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/17/2025

  As previously advised, the customer has been made aware of their options should they wish to dispute our decision, As such, we consider this matter closed.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22878077
  
  I am rejecting this response because:  Company is clearly engaging in fraudulent and illegal activities, and a Class Action for the 1000's of accounts that were closed based on false and clearly fictitious reasons should be started.   The company has cheated 1000's because they can't afford to give out the amount of SC (sweeps coins) based on their own rules!    If they can't afford to operate in *****************, any and all licenses should be revoked.   They created rules which 1000's followed and then we were all blocked for NO REASON because they couldn't afford to give us our Sweeps Coins, which were all requested legitimately as we all followed all the rules as stated.

  I spent well over $1000 on Cards, Envelopes, Pens, Stamps (especially STAMPS).... I spent countless hours over a 3 month span filling out the Cards and Envelopes, mailing them all in, expecting to receive Sweeps Coins.   Only to have my account blocked just as I was to start receiving these coins..

  In total VGW owes me $11,000 in Sweeps Coins across their three platforms!!    THEY ARE CLEARLY AN ILLEGITIMATE AND ILLEAGAL BUSINESS and have cheated 1000's out of hundreds of thousands of dollars.

  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22878077
  
  I am rejecting this response because:  Company is clearly engaging in fraudulent and illegal activities, and a Class Action for the 1000's of accounts that were closed based on false and clearly fictitious reasons should be started.   The company has cheated 1000's because they can't afford to give out the amount of SC (sweeps coins) based on their own rules!    If they can't afford to operate in *****************, any and all licenses should be revoked.   They created rules which 1000's followed and then we were all blocked for NO REASON because they couldn't afford to give us our Sweeps Coins, which were all requested legitimately as we all followed all the rules as stated.

  I spent well over $1000 on Cards, Envelopes, Pens, Stamps (especially STAMPS).... I spent countless hours over a 3 month span filling out the Cards and Envelopes, mailing them all in, expecting to receive Sweeps Coins.   Only to have my account blocked just as I was to start receiving these coins..

  In total VGW owes me $11,000 in Sweeps Coins across their three platforms!!    THEY ARE CLEARLY AN ILLEGITIMATE AND ILLEAGAL BUSINESS and have cheated 1000's out of hundreds of thousands of dollars.

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company states its free to play by sending a request by post and in return you will receive 5 sweepstakes coins to play on the website. I followed the companies terms and sent a request by post and the company did not credit my player account the respectable sweeps coins for the entries received. I tried to resolve this complaint through customer support via the link provided on the companies website to no resolve. I then filed a complaint as laid out in the terms and conditions and the complaint still remains unresolved . Company has very poor failed communication. The company does not answer questions appropriately . I asked why have I not receive my sweeps coins then after a month of them saying the relevant team will get back to me they stated For clarification, please note that we have initially put your entries on-hold at the time your report is being looked into. I did not have a report. After I stated I dont have a report their response was Please be advised that your concern regarding ticket ******** has been handled.Kindly see the mentioned ticket and please provide us with the information being asked so that we can assist you further. The ticket number they mentioned did not request any information of me. Im fully verified with the platform. So this is what I mean by not responding appropriately . So they put my entries in hold and the only way to play as other entrants on the platform was to purchase a package with my money. Which I did but they state you dont have to on their website and on social media.

  Business Response

  Date: 01/17/2025

  We are currently investigating the issues raised in the customer's complaint and will make the customer aware of the outcome of our investigation upon its completion.

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22788324
  
  I am rejecting this response because: I was not credited for sweeps coins of all mailed in request received or contacted by the business they still state your email was forwarded to the relevant team and the relevant team is yet to respond or credit all my mail in request. 
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 02/02/2025

  Please note, the customer's postal requests have been processed and the relevant SC provisioned to the customer's account.  If the customer has any additional concerns we recommend the customer contact Chumba Casino Support.

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22788324
  
  I am rejecting this response because: The company stated for me to contact a business thats not involved. The company has not provided all sc to my player account. The company has not replied to my email request regarding the postal request sent in.
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 02/12/2025

  As previously stated, the customer's postal requests have been processed and the relevant SC provisioned to the customer's account. If the customer has any additional concerns we recommend the customer contact Chumba Casino Support.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22788324
  
  I am rejecting this response because: The business is suggesting that I contact Chumba casino when they are not relevant to the situation. This complaint is in regards to global poker .The person that responded to this response doesnt even recognize that they are putting a completely different business name down because they dont care enough to read the response and they work for multiple platforms. They are confusing the platforms name. 
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:11/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started requesting postal codes from Global Poker via mail in option 2/27/24. I received my first payout on 5/9/24. I received three payments, then my account was put on hold for not being verified. I showed them emails I received from them that my account was verified. I also sent them screenshots. Also, how would I have received payouts if my account wasnt verified? I started receiving payments again on 7/25/24z By August 30th my payouts were put on hold again saying my account wasnt verified. Once again, I sent them screenshots showing my account is verified. It is now November and they only respond via email saying my account is not fully verified. I have responded asking what other items are they waiting to be verified because my account shows fully verified. I still do not have a valid response from them. I feel like I am being discriminated against and I would like Global poker to pay me for the remaining 252 envelope Sweeps coins request that I have submitted via mail. This is a total of $1260.00

  Business Response

  Date: 11/19/2024

  We can confirm that all outstanding postal requests have now been processed and all relevant SC has been added to the customers account.

• Initial Complaint

  Date:11/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been playing on global poker on and off since about 2016. I have always had my suspicions of cheating. Whether this be that the players are either A. Not real, or B. They are being placed in seats on tournaments/cash games *** by the company. I know that I am not the only person to have these accusations, and have recently emailed the company with these suspicions. I was told no they are not allowing any kind of what I have stated above. On November 10th, 2024 I entered a tournament named; GPC Eagle 31-L: NLHE SC ****** Guaranteed [Super Deep] for $20, and a $2 fee. I had yet again suspicions of cheating, exclusively by the player named quietkangaroo. Who seemed to be using a solver, which is a tool that does the percentage of hands and the winning percentages of that hand ECT. Which is not allowed to be used in live online poker, and Global has had players recently in the years get in trouble for doing. So we are in a hand and this player is out of position, which means to be behind on the action on betting. He firstly re-raises a 3 bet out of position with a 6 bet. Which means his holding's should be very strong. I'm in position and so is another player and we call. I flop 2 pair 8's, and 7's with a flush draw. I bet half pot on position, and quietkangaroo calls, and other player folds. The turn is a 5 of spades and I bet 1/5 pot I believe. He jams in I call and turns over K5 of diamonds. How the issue is in a tournament that has a first place prize of $4800 less then another into the tournament. There is no way that any player is re-raising a 6 bet out of position with this hand. So unless Global Poker can prove with direct evidence that there isn't players, "bots" ECT not happening on their site. I want a full refund on this tournament and some kind of compensation for the years of losing when in person I am a winning player. This is very unethical and I can't be the only player being cheated out of money

  Business Response

  Date: 11/19/2024

  On 11 November 2024, the customer was notified of the outcome of our investigation regarding the concerns outlined in their complaint. As no additional information has been submitted, our decision remains unchanged.
  
  Furthermore, we note that per clause 3.4 of Global Poker's Terms and Conditions, *** employees and any of their respective affiliates are not eligible to participate on Global Poker's platform.

• Initial Complaint

  Date:11/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed in requests for Sweeps Coins in October of 2023. February came and I had not been credited for my mail-in requests for Sweeps Coins so I contacted ***************** They informed me that my address was incorrect on my entries and all were denied. I explained to them that the address on the requests was the same as the address I had given them and the same as the address on my government issued ID. My **************** ticket has now been open for over 8 months and the only response I get from them is that they are still looking into it. My address was correct, as well as all of my other information, so there was no reason to deny my requests. The fact that it has been over 8 months and they can't come to any sort of resolution is completely unacceptable.

  Business Response

  Date: 11/14/2024

  A member of our relevant team will contact the customer to confirm the status of their outstanding postal requests.

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My account was deactivated, stating that I violated the ToS by having multiple accounts and/or sharing accounts, and using software to assist with my participation. As neither of these accusations are correct, I believe my account was wrongfully de-activated and I would like it to be reinstated.Both of my sisters, who share my name but not my residence, also participate in this site, which accounts for your wrongful confusion about multiple account issues (they were also deactivated). Regarding the other accusation, I have never, nor would ever, use any manner of software. My participation on this site is in full compliance with it's ToS and I would like this matter rectified.

  Business Response

  Date: 10/18/2024

  We have decided to maintain the decision set out in our communication to the customer dated 7 October 2024.