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Business Profile

Online Retailer

Device Master Tech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 12 charge of $129.90 was placed on my credit card for items I did not purchase are receive iIspoke to there customer service rep and explain I did not order items and she promise that they would be removed . i recived a charge back credit on Sept .12 and on Oct .12 I was charge back the amount $129.90 to my card . I phone ************* and spoke to customer Rep **** explain the situation was told we Won.

    Business Response

    Date: 10/24/2022

    Thank you for contacting ************************************ strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.

    Our sincerest apologies. We attempted to call the customer but were routed to voicemail to inform them that the refund would be made via e-cheque instead and to call us back right away to confirm if the email address ***************** is still correct or if it needs to be updated so that the e-cheque is sent to the correct one.

    The E-cheque refund was successfully processed on October 24, 2022; please check your email or spam folder for further information.

    Should you have any questions or need further assistance, please contact our customer care at ************** and one of our customer care representatives will be happy to assist you. We are open 24 hours & 7 days a week.


    Regards,
    Customer Care

    Customer Answer

    Date: 10/28/2022

     
    Complaint: 18235359

    I am rejecting this response because: there customer service says they sent a E-check to ***************** for the full amount of $129.90  on Monday Oct .24,2022 it is now Friday Oct.28,2022 @4.20p.m. eastern time now they say it will take a norther 48 hours to send E- check again i have tried searching my spam filter and my inbox and nothing has come thru as of yet. i do not trust them at this point. 

    Sincerely,

    *****************************

    Business Response

    Date: 11/03/2022

    Thank you for contacting ********************************* strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.

    One of our supervisors tried to call the customer to discuss that the refund we sent via email last 10/24/2022 is showing as received on our end, however, we are only routed to the customer's Voicemail. As a courtesy,  we will issue the refund via paper check, which would require **** business days to be delivered to the customer's mailing address. 

    Should you have any questions or need further assistance, please contact our ************* at ************** and one of our representatives will be happy to assist you.  We are open 24 hours & 7 days a week.  

    Regards,
    *************

    Customer Answer

    Date: 11/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Device Master Tech is NOT a BBB Accredited Business.

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