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Business Profile

Online Retailer

Onlineswipe

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    place order on 8/23 for outdoor gazebo ($2300.00). Order #*****. To date have not received ordered item. After six days I sent an email to get status of order as I hadnt heard anything and could not get access to my order on their website so I asked that the order be cancelled. It took three days to get a response supposedly due to technical issues and was told order was shipped and would get it in 1 to2 days. I then sent another email asking who the shipping company was. No response. Another email two days later asking expected delivery date and where it was being shipped from. No response. Now Sept 8th and still havent recd item. sent another email asking for update. No reply. On Sept 10th asked that order be cancelled again and to notify Affirm (the finance company I used to purchase the item). On 9/11 I Received notification from ****** that there is a problem with the delivery of my message and would continue to try for 46 more hours. Email was never completed. Reason: The recipient server did not accept ******s request to connect. Same thing happened when I tried again on 9/20. Phone # on their web-site is not a working number either. Now I am working with Affirm to cancel the order on my account. I am not making payments on something i never received. Dont want this to affect my credit.

Onlineswipe is NOT a BBB Accredited Business.

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