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Business Profile

Online Shopping

Bustlight

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 fleece hoodies, when they arrived they were nylon, not fleece. I have contacted them by email several times, so I can return them for a full refund, as advertised. But all they want to give me is 20% off my next order.

  • Initial Complaint

    Date:08/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a jersey from this company on 7/21/24. A tracking number given to me shows that it was supposedly shipped on 7/23/24. The shipping tracking has not changed since the 23rd. When emailing the company for assistance, they respond with a boilerplate email stating they are very sorry with no attempt to assist. This company is defrauding customers $90.00 at a time.

  • Initial Complaint

    Date:07/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ******* basketball jersey with Bustlights.com. Immediately after making the purchase I realized that their products were replicas and not authentic *** jerseys. I immediately made the request to cancel the order. Their policy is all orders can be canceled within a 24 hour period without any issue. I made the cancellation less than 10 hours after the originally order. Their company did not respond to for a whole day. When they finally responded asked me the issue and I explained to them that I did not want a replica jersey, only an authentic one so for them to cancel my order. They sent me an email saying that I would be refunded within 3-5 business days. I waited for a week and a half after not receiving my refund to contact them. They told me that my they still sent me the jersey in the mail. I did receive the jersey but I still do not want it. I contacted them to find out how to get a full refund and to return the jersey, but they have failed to respond to me. I clearly canceled with their 24hour window policy. I told them not to send the jersey and they still did. And now they are not responding to my request to return the jersey and get my money back. I should not be responsible for any charges considering I told them within the 24hour window that I do not want their product and to cancel it. I have the chain of emails proving everything I just stated.

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I purchased a jersey from this company on May 15, 2024. I received it on June 3rd 2024. The jersey was too big so I went on the website to see how to exchange it for a smaller size. the only way to contact anyone in get help was to e-mail them to ************************************** They have responded to me e-mails but have not wanted to exchange or refund me for the jersey. I've been told it was not their mistake. The jersey was $87.00 and would like a refund. I have asked repeatable times for a phone number to speak to someone dispute this but have not received that. This company is terrible to deal with. Thank you for your time.

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