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Business Profile

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Hoffleecorner

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 1st I placed an order with Hoffle Corner (Order #**********$) for 4 different products. 1 Mens Squirtle Summer Hawaiian Button Up Shirt, 1 Mens Squirtle Summer Board Shorts, 1 Mens Totodile Hawaiian Button Up Shirt, and 1 pair of Women's Squirtle Summer shorts. My husband turns 40 in December and we have a cruise scheduled, so for Fathers Day I decided to get home some fun and cute Pokemon items we both like. I contacted them on 6/6 and again on 6/10 asking for any update since I had not received one. On 6/11 they send me this tracking link for the order. *************************************************************. The original package was delivered on 6/21, so late for Fathers Day but I was happy to finally receive it. I emailed support within hours of receiving the order because we were very excited and my husband tried everything on, to find out the ********** Shorts are very poorly and awkwardly made. The only measurements provided online for the item was the waist and hips, but see the pictures below to see the inseam appears much longer online than in person. I started very nice asking for the opportunity for a refund or an exchange, to which they quickly answered back they do not provide refunds or exchanges because all orders are made to order, and going against the refund policy stated online, pictures attached. I will provide photos of the email thread as well. After several hounding emails they finally agreed to send me a replacement item for what I had assumed was my complaints were about all along, only to be sent another pair of WOMENS shorts, which were not the issue. At thing point, I want a review of this business for the address says Colorado but I can almost guarantee I am not dealing with someone in the **. And upon calling the number for customer service on their website, ***************, it rings over and over without ever connecting to anything and then hangs up after about 2-3 minutes. I need help with a resolution.

Hoffleecorner is NOT a BBB Accredited Business.

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