Complaints

This profile includes complaints for MESA Plumbing, Heating and Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MESA Plumbing, Heating and Cooling has 2 locations, listed below.

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  MESA Plumbing, Heating and Cooling

  1035 Pearl St Ste 400 Boulder, CO 80302-5127

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  MESA Plumbing, Heating and Cooling

  5075 Chaparral Ct Ste 3 Boulder, CO 80301-3591

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Mesa Plumbing in October 2023 to fix a water hammer issue on my boiler based heating system. They assured me that they could fix this problem and told me they would stand by their work. I paid them over 3 thousand dollars to fix this water hammer and as it turns out they did a bunch of unnecessary work which never resolved the problem or even improved it in anyway. When I called them on this, they did come out one more time but still where unable to resolve or improve the problem I paid to have resolved. After that they send me another estimate for another 2k to do additional work to resolve the problem I already paid to fix. When I called again, and again to explain this was unacceptable, they used their phone system to forward all my calls straight to voicemail and would NEVER return any of my calls again. They are an awful and unscrupulous company.I had to hire another plumber to undo the work they did and implement the actual fix to the water hammer. I had no choice as Mesa Plumbing would not call me back or respond to any text messages.

  Business Response

  Date: 01/12/2023

  ********************* authorized all work done by **** and was very glad that we said we would "chase" the issue.

  In our professional opinion, the work done was a logical progression through the most common issues causing water hammer in a boiler installation. This is part of "chasing" the water hammer issue--we made no guarantees that each proposed repair would solve the issue.

  After exhausting all solutions but one, we proposed a final path forward and ***** did not want to proceed. He wanted a large discount to proceed, but we had already given him a large discount in the estimate for the last solution.

  At that point, ***** started to harass the technician who did the work on his personal phone and was calling ****'s phones incessantly and tying them up. 

  We proceeded through all logical solutions until we came to the last one, proposed it and ********************* did not want to pay our pricing for that solution. So, we did not do the work. 

  ***** is angry because we would not discount the final solution after we had exhausted the others. 

   

   

   

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18566510
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 01/24/2023

  Mesa plumbing did some very expensive, unnecessary work on my heat system.  They proceeded to ignore my subsequent follow-*** (phone calls, voicemails, text messages etc).  They refused to communicate with me or rectify the issue with my system or the bill I paid.  The good people of the ******** Front Range need to be able to see my review so they can be made aware of Mesa Plumbings unprofessional business practices.  My review needs to be posted on the BBB for Mesa Plumbing and I reject any process that mitigates this message getting out.