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Business Profile

Shoes

Dbeck Shoes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The vendor is unreachable in order to provide return information. Ive reached out 4 times in the last 2.5 weeks to the email address indicated on their website ******************************* to initiate a return, and no one has replied. On the website it says they reply within 24 hrs. I have not received a single reply.

  • Initial Complaint

    Date:05/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought shoes about three weeks ago. Took a long time to arrive. Shoes are uncomfortable. Have been trying to return since they arrived. All I get are emails from 'customer service' that shipping back will cost me $25-35 (absurd since they came from--I think--CA-- . If I must pay a return shipping fee that is usually about $7.00. Meanwhile, I get offers like keep shoes and we'll sell you another pair for half-price etc. ****************** disagree with what they say online, in effect, return shoes, get money back. Have NO idea how to proceed. Help appreciated.

  • Initial Complaint

    Date:05/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered shoes in March. Received and too big.Requested full refund which they agreed. Sent back shoes by Fed Ex to an address they provided which was a total different business warehouse in another State. They told me that they had received them and would provide Full refund. Still not received it. This Company claims they are in ******** and see they were shipped from *********.

    Business Response

    Date: 05/10/2024

    Hi There,

    We sincerely apologize for any inconvenience caused by the delay in processing the refund. We have just checked the tracking number of the  returned package recently. But since the issue, it seems that the process of the refund was delayed to be processed. Now we have taken urgent measures to expedite the refund process.

    It has been credited back to the account that he ever used to place the order and we also notify him now.

Dbeck Shoes, LLC is NOT a BBB Accredited Business.

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