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Business Profile

Snacks

Made In Nature

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snacks.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase several packages of their Organic Smyrna figs. I never had a problem ever with their product but today my package contained figs that we clearly eaten by bugs. This has nothing to do with the fact they're organic I'm so disgusted and there is NO phone number on their website nor any way to reach them to complain. I paid $5.99 for each of 2 pages so in total $11.98 to the local supermarket and am going to throw these packages away I'm afraid to buy from them ever again any product This is a health issue and cleanliness and quality control issue. I couldn't bring myself to even touch a fig to take a pic or the ones with bugs who had dug holes in the dried fruit as it was disgusting. I'll also warn the supermarket that there's an issue with the product I would like restitution as this is truly disgusting.

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************************************************************************************** Friday, March 31st, 2023 V.I.P. Corporate Executive MADE IN NATURE, LLC ********************************************************************************** ************** Regarding: Very Serious Complaint Dear Made In Nature, LLC Executive:Good morning or good afternoon to You!How is your day today in sunny *******, ******** and/or wherever else You are in the World?My day is going fine, thank you, except due to the Fact that I bought two (2) packages of your Made In Nature Organic Frusion Pops Cran Pistach and Both Packages Were Not Completely Full! I am Not sure what happened during the manufacturing and/or transportation process, but I must have received a Bad Batch! I would more than appreciate if You could please Replace The Packages as a Customer Courtesy for My Inconvenience! I am now going to provide You with some vital information that I retrieved from both cans of your product for your reference and further review. Thank you Made In Nature Frusion Pops Cran Pistach ************************** Bites Net Wt 4.2 Oz (119g) Expires: 04/01/2023 Oct 13 2023 8B 09:40 Upc Code: 7 ***** ***** 2 If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call me at: Voice/Messages/Text: **************.You may also email ME back at: ************************** or [email protected] am more than looking forward to hearing back from You with a Positive Response some time in the very near future.Thank you.Sincerely yours,****** ******************* Angry And Upset Made In Nature, LLC Customer /HPS

  • Initial Complaint

    Date:12/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this business and it never arrived via ****** My order# ***** from made in nature was supposed to have arrived on December 2nd. I put in a trace with ***** and called made in Nature. ***** said it was delivered however, I never received the package. Made in nature said the package was delivered and to contact ****** I contacted ***** again and they reopened the trace and could not find the package and sent me an email stating I have to contact Made in Nature. with the following message:*************************,Thanks for reaching out to us about case numberC-******** Ref-05898!We have concluded our search. If the package has not been located, please contact the shipper to proceed with their Lost Package Procedures.I have left at least 6 messages on their toll free number at ************** and sent at least 6 emails asking them for a resolution and they are not replying since the initial email and never returned my calls. I would like the product replaced or purchase refunded to my credit card.

  • Initial Complaint

    Date:07/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Absolutely diabolical company, without direct contact phone presence to customers. Sure they have a phone number, but it's only to voice mail, promising a return call that never actually happens.Similar to prior complaint, in that Made In Nature sent e-mail that subscription order had been shipped, without prior advice to customer of impendning action. Additionally, did not notify that the price was arbitrarily increasd $14 from the prior shipment! Had to log on to review the invoice to find that information.Differs from prior complaint, is that the order appears as "Unfulfilled." Contacted customer service via online form only to be told that the order cannot be canceled, as it has already shipped. Requested the tracking number so I may refuse shipement, only to be told, "The tracking number won't be available until the order has been processed."So the order is "Unfulfilled" but it cannot be canceled because "it has already been processed." I will dispute the charge with the bank on the grounds of an arbitrary price increase on a subscription order without customer notification, in addition to refusal to cancel an "unfulfilled" order that has alreayd been "processed" (their actual words).

Made In Nature is NOT a BBB Accredited Business.

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