Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/15/2023 ***************************** ******* assisted on critical life surgery on me, ******************************* itself went great. However, their billing department is not operating in good faith, neglects to file proper paperwork with my insurance company UMR, yet continues to send me bill reminders. I've talked to my insurance company, and they have yet to receive full and proper documentation from ***************************** *******, RECASTIL LLC, or Accurate Medical Billing. None of those parties are performing normal accepted practices that all other medical providers I've worked with as part of my medical journey have been willing to file with my insurance company UMR. They cannot simply send me bills, threaten collection agencies, and not operate in good faith, simply because they wish me to pay directly vs having the insurance company pay - which I'm sure they would if they provide proper documentation on services rendered. For someone in my medical condition, this is not only stressful, but medically damaging to my health as I have do deal with their threats of collection and inability and unwillingness to respond to phone calls. You can never reach a live person, must leave a voice mail, and they return about 1 out of 4 voice mails left. They offer no email either.Additionally, they performed a 2nd surgery on 07/31/2023, for which I've yet to receive a bill, but will surely go through this horrible experience again. No other doctor, hospital, nor technician has been so incompetent in their billing practices during my multiple procedures, so this is very painful to have to deal with, and the BBB needs to step in to help make them stop their behavior and instead act like all other proper medical billing agencies.date of service = 05/15/2023 chart number = MARBE000 total charge = $1978.00

  Business Response

  Date: 09/13/2023

  RECASTIL LLC
  **************************;*******
  5885  ********************************************************-1029, Ph. ************ Fax: **************
  
  
  BBB Case #********
  Re: ***************************
  
  September 12, 2023
  
  RECASTIL, LLC ******************************************;is in receipt of the above reference customers complaint and appreciates the opportunity to respond. 
  
  In an effort to resolve Mr. ***********;concerns, we are sensitive to the costs of medical care and strive to provide care that is not only effective but also affordable. 
  
  We appreciate Mr. ***********;working with us while we solve this matterand we appreciate you for bringing this issue to our attention. 
  
  Insurance billing has become more complicated, and as a result, severaldoctors, as well as assistants have gone to cash up front cases, to not billing insurances at all. I feel this has hurt a lot of patients as well as the doctors and assistants that in good faith have helped the patients. But new laws that intended to help have driven doctors as well as assistants to nolonger be able to work for themselves and can only work for hospitals and larger groups. In network, out of network, appeals and SA Agreements as well arbitration, mediation as well as set fee schedule have changed the market and the rules. 
  
  
  Please note: 
   Our medical office, Accurate Medical Billing responded to and addressed **************** concern on 09/08/2023 over the phone.
   Accurate Medical Billing sent Mr. Marsh proper paperwork on 09/09/2023 by secure email.
   Accurate Medical Billing is in the process of sending Mr. ***********;appeal paperwork.
  
  In addition:
   Our medical office, Accurate Medical Billing helps with appeals over $1000.00 as a courtesy to assist them in getting reimbursed by the Insurance Company. By requesting a DOR (Designated of an Authorization Representative), this helps in winning the appeal process. 
  o DORs can be sent by our medical office and/or patients contacting their insurance company directly.  
  
  RECASTIL LLC sincerely regrets any inconvenience this issue *** have caused. Please feel free to contact me directly if you have any additional questions or concerns in this matter. 
  
  Sincerely,
  ***************************** ******* CFA
  ***************************** *******, CFA
  RECASTIL LLC