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Business Profile

Thermostats

Pro1 IAQ, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Thermostats.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two (2) thermostats that were installed 1 year ago with brand new ac furnace units. Both thermostats have been defective since day one. They will not stay out of schedule mode and must be manually set back several times a day. About a year ago I got a Pro1 technical support person to help with upgrading software which was suppose to fix the problem but it did not. Recently, I called 3 times on March 1st and April 25th. The first time male person said someone would get right back to me, never did. 2nd call person hung up on me. So, I called back to return on warranty for being defective and female person said would call back tomorrow. Never received a call. Would like to return defective products and replaced with working models or models that are not defective plus the cost of installation.

Pro1 IAQ, Inc is NOT a BBB Accredited Business.

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